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Looking for The Technical Analyst [ Microsoft, CoPilot ]
XoriantAtlanta, GA, United States3 days ago
Job type
- Full-time
Job descriptionCreate and maintain guides, FAQs, quick-reference sheets, videos, and visual aids. Ensure knowledge bases remain current as tools and policies evolve. Serve as an evangelist for Copilot and collaboration tools. Deliver training sessions (virtual & in-person) tailored to user groups. Develop scenario-based learning exercises to demonstrate practical use cases. Track and report training effectiveness, adoption metrics, and usage trends. Incorporate user feedback into future documentation & training. Provide insights to leadership on opportunities for improvement. Communicate the “value story” of collaboration platforms and AI assistants. Partner with change management teams to drive adoption and engagement. Stay ahead of platform updates and proactively prepare user-facing materials. Understanding of AI / ML concepts related to productivity. Background in IT support, technical training, or user enablement. Familiarity with ITSM tools (e.g., ServiceNow). Strong Microsoft 365 ecosystem proficiency and awareness of enterprise security policies.
Looking for The Technical Analyst [ Microsoft, CoPilot ]
Top 5 Must-Haves
- Technical knowledge of collaboration tools (M365, Teams, SharePoint, Outlook, OneDrive) & AI assistants (Copilot)
- Ability to create clear, user-friendly documentation
- Training & facilitation expertise (virtual & in-person)
- Analytical and problem-solving abilities
- Strong communication, engagement, and change enablement mindset
Job Description
The Technical Analyst – User Enablement will provide frontline support, documentation, and training to drive adoption of collaboration platforms (Microsoft 365, Teams, SharePoint, OneDrive, Outlook) and AI productivity assistants (Copilot). This role bridges technical expertise with user experience, enabling smooth adoption, productivity gains, and a culture of digital enablement across the enterprise.
Key Responsibilities
Documentation & Knowledge Management
Training & Enablement
Analytics & Feedback
Change Adoption & Continuous Improvement
Preferred Experience
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Technical Analyst • Atlanta, GA, United States
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