Manager- Access Center Training

Overview

Start here at Hartford HealthCare and be part of something better! Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common : Pride in what we do. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Location Detail : 9 Farm Springs Rd Farmington (10566)

Shift Detail : Mon-Fri

Hartford HealthCare Medical Group

We offer a supportive environment to promote professional development and growth, tuition reimbursement, benefits, and opportunities for career advancement across Hartford HealthCare's network.

Job Summary

Working within the Hartford HealthCare Medical Group team and across the broader Hartford Healthcare organization, reporting to the Director, Access Center Quality and Training, this individual will collaborate cross-functionally with the broader Access Workgroup teams, as well as groups and stakeholders from specialty practices across the organization to centralize and standardize all inquiries related to Access Center training. The Access Center Manager of Training will develop, update and oversee all training initiatives and requests of the Access Center Champions. The Training Manager will oversee the learning and performance of the training team to assure a high quality experience for patients and providers by identifying both training and process improvement opportunities in order to enhance the AC brand. Oversee the training in all key areas of Access Center New Hires, specialty and upskilling.

Responsibilities

• Oversee the training in all key areas of Access Center New Hires, specialty and upskilling.
• Collaborate cross-functionally with Access Workgroup teams and specialty practices to centralize and standardize inquiries related to Access Center training.
• Develop, update and oversee all training initiatives and requests of the Access Center Champions.
• Oversee the learning and performance of the training team to assure a high quality experience for patients and providers.
• Identify training and process improvement opportunities to enhance the Access Center brand.

Qualifications

Minimum Requirements

Education

Bachelor's Degree in Business or Healthcare related field preferred; or equivalent years of experience as detailed above.

Experience

Minimum 5 years of management experience in the contact center industry specific to training facilitation in an inbound / outbound call center environment. Knowledge of healthcare coding and professional billing, coding, and documentation practices in outpatient settings.

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure work / life balance. Every moment matters. And this is your moment.

Benefits

Job Details

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