General Manager (Family Entertainment Center)

The General Manager is responsible for the sales, profits, staffing, image, and operation of the store. They will proactively lead the store to ensure achievement of business goals in revenues, expense, profitability, customer satisfaction, inventory shrinkage, and employee morale. Furthermore, the General Manager will provide customers and employees with outstanding service through friendly, quick, efficient, accurate, and safe assistance.

Essential Duties :

• Responsible for the sales and profit projections as outlined by Executive Management.
• Meet or exceed sales goals through the efficient execution of Company policies and procedures.
• Directly supervise department managers to ensure they are in compliance with established store policies and procedures.
• Provide operational and customer service training for store employees at all levels.
• Investigate employee issues with assistance from Human Resources.
• Maintain confidential discussions of employees’ increases, promotions or transfers until approved by executive management and paperwork has been prepared and a meeting is scheduled with the employee.
• Hold weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
• Ensure the store presents a pleasing image by changing store displays for better traffic flow.
• Create, prepare and submit reports to corporate such as Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control.
• Create the manager’s monthly schedule.
• Provide store operations and personnel budget plan to Executive Management for review and approval.
• Write operations manual to include day-to-day procedures to be followed by the department.
• Prepare and present performance evaluations and counseling notices to direct reports.
• Know and understand all store employees’ job responsibilities.
• Proactively support any promotional activity within the store and contribute to an effective working environment.
• Performs special projects and other miscellaneous duties as assigned by Executive Management.

Customer Relations :

Human Resources :

Auditing :

Safety, Loss Prevention, and Procedural Compliance :

Non-Essential Duties :

Qualifications :

Work Environment :

While performing the duties of this job, the employee regularly works in a bowling center / arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands :

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility / flexibility in small spaces. The employee is required to stand and walk for extended periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands / fingers to handle and feel and reach with hands and arms. Lifting and / or moving up to 100lbs with assistance is required.