Patient Experience Representative

A company is looking for a Patient Experience Representative (Customer Experience Representative).

Key Responsibilities

Serve as the first point of contact for patients and providers, managing multiple communication channels

Educate customers on their health plans and assist with claims, benefits, and eligibility inquiries

Document interactions thoroughly and ensure compliance with HIPAA standards

Required Qualifications

At least 2 years of experience in a healthcare contact center

3+ years of overall customer service experience

Associate or Bachelor's degree or progress toward a degree is preferred

Experience with multiple customer service channels, including calls, chat, text, and email

Tech-savvy with the ability to learn quickly across various systems