Retail Shift Leader I - FT - Bluffton

Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect, and Excellence (I-CARE Values).

• Provides excellent customer experiences to all internal and external customers (ACE Values).
• Acts as an ambassador of Palmetto Goodwill and promotes our I-CARE values.
• Embraces learning and growth by actively participating in training and development opportunities.
• Supports a culture of diversity, inclusivity, and belonging, ensuring team members feel respected, accepted, and included.
• Receives donations from donors using the GRATIS process (Greet, Receipt, Assist, Thank, Invite Back, Sort).
• Sorts, prices, and stocks hardline and softline donations for sale according to established expectations.
• Utilizes the point-of-sale system accurately to complete merchandise sales and encourages customer round-up for mission impact.
• Records donations, merchandise production, and other specified tasks accurately.
• Exceeds production goals related to retail responsibilities.
• Maintains a clean and organized work environment.
• Demonstrates mastery in cashiering, softline, and hardline roles through evaluation.
• Obtains and maintains necessary certifications such as forklift, walk-behind stacker, first-aid, CPR, and BBP.
• Trains new team members and sets a positive example for the team.
• Provides coaching and feedback to team members as needed.
• Handles customer refunds and resolves concerns effectively.
• Reports security issues or theft concerns to management or asset protection.
• Complies with all policies, procedures, safety standards, and regulatory requirements.
• Leads store activities in the absence of or under the direction of the Store Manager or Assistant Manager.
• Performs administrative and clerical duties, including opening and closing procedures.

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