Lead Tier I / II Desktop Support Technician

Insight Global is looking for a Tier I / II Desktop Support Team Lead to act as the first line of defense for all IT tickets and engaging in high customer service activity for a financial / insurance client. This person will be responsible for being the lead point for escalating tickets from the team. They will also be responsible, but not limited to the following :

• ? Queue Management
• ? Educating and training incoming staff members
• ? 10 Tickets per day (phone, thru system, walk up)
• ? Phone support
• ? Remote Support
• ? Password resets
• ? VPM Troubleshooting
• ? Install / Uninstall software
• ? Basic security (phishing, report suspicious activity) protect hardware
• ? Troubleshoot AV in conference rooms

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : .

Experience with Financial Services / Insurance

Associates / Bachelors Degree

Microsoft Tech Stack (AD / Windows)

Excellent Communications Skills / Customer Service Skills

Tier I / II Desktop Support experience

Leadership experience