Pharmacy Consultant

Job Objectives : Provide expert pharmacy consulting services to enhance customer understanding of medication usage, drug interactions, and access to preventive healthcare services such as immunizations. Ensure precision in compounding, dispensing, and reviewing prescribed medications in compliance with regulatory guidelines and company policies. Support pharmacy operations and optimize financial performance while enhancing the customer experience.

Job Responsibilities :

• Customer Experience : Greet and assist customers with product and service inquiries, ensuring timely resolution of their concerns to create a positive experience.
• Implement customer service best practices and foster relationships with repeat customers by anticipating needs and offering relevant services.
• Promote healthcare initiatives by engaging in patient consultations, medication management, and community outreach to elevate the pharmacy’s role from transactional to relational.
• Operations : Counsel patients on medication use, side effects, interactions, and over-the-counter options, ensuring proper understanding and usage.
• Perform various initiatives as a pharmacist, including drug therapy reviews and medication management to guarantee accuracy and compliance.
• Maintain regulatory standards and assist in streamlining pharmacy procedures to ensure effective workflow and operations.
• Oversee pharmacy opening, closing, and shift responsibilities while adhering to Good Faith Dispensing policies.
• Stay updated on pharmacy technology and propose enhancements to improve productivity.
• Ensure smooth processing of insurance claims and effective communication with medical providers to clarify prescriptions and patient care needs.
• Deliver clinical and wellness services such as immunizations and preventive healthcare solutions.
• Collaborate with pharmacy management to analyze performance metrics and strive for continuous improvement in financial and customer service aspects.
• Build and maintain strong partnerships with local healthcare professionals to enhance pharmacy service delivery.
• People & Performance Management : Support the Pharmacy Manager in hiring and training new staff, offering guidance and performance feedback to ensure team excellence.
• Encourage teamwork by developing shared goals and recognizing achievements among team members.
• Training & Personal Development : Keep abreast of pharmacy advancements and best practices, pursuing further education and required certifications to enhance professional capabilities.
• Utilize mentorship opportunities with management to grow professionally and contribute to team well-being.
• Communicate corporate health initiatives to staff to foster awareness and engagement.

Walgreens is a leading drugstore chain in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., providing essential pharmacy and health services to millions of customers daily. With over 8,175 locations nationwide, we strive to simplify health and happiness, making wellness more accessible. Join our team and take part in building a better tomorrow for our customers, community, and yourself.