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Quality Assurance Specialist (Call Center)

Quality Assurance Specialist (Call Center)

TEKsystemsTucson, AZ, United States
7 days ago
Job type
  • Full-time
Job description
  • "Ready to make an impact? Join a team where your attention to detail and coaching skills help shape exceptional customer experiences!"
  • Job Title :
  • Quality Assurance Specialist
  • Start Date :
  • November 4, 2025
  • Location :
  • Tucson, AZ 85711
  • Shift :
  • Monday-Friday, 7 : 00 AM - 5 : 00 PM
  • Job Description Highlights :
  • Conduct call monitoring and scoring for customer interactions and system usage.
  • Provide scheduled coaching sessions for Client Service Specialists and Loan Counselors.
  • Create and maintain standardized QA reports to track team and individual performance.
  • Qualifications :
  • Minimum 1+ years of quality assurance call center experience.
  • Strong communication skills and ability to multitask.
  • Proficiency in navigating computer software and applications
  • Duration :
  • 5 months
  • Placement Type :
  • Contract-to-Hire
  • Work Environment :
  • On-site
  • Pay and Benefits
  • The pay range for this position is $18.00 - $18.00 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

    • Medical, dental & vision
    • Critical Illness, Accident, and Hospital
    • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
    • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
    • Short and long-term disability
    • Health Spending Account (HSA)
    • Transportation benefits
    • Employee Assistance Program
    • Time Off / Leave (PTO, Vacation or Sick Leave)
    • Workplace Type
    • This is a fully onsite position in Tucson,AZ.

    • Application Deadline
    • This position is anticipated to close on Nov 3, 2025.

      h4>

      About TEKsystems :

      We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

      The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

      About TEKsystems and TEKsystems Global Services

      We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

      The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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    Quality Assurance Specialist • Tucson, AZ, United States

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