Quality Assurance Supervisor

Quality Assurance Supervisor

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Position Summary

We are seeking a detail-oriented and motivated Quality Assurance Supervisor to join our team in Wilmington, MA. Reporting to the Regional Quality Manager and covering our Boston and Canada offices, this role is critical in implementing and maintaining quality assurance standards. The successful candidate will be responsible for investigating and resolving deviations, ensuring compliance with regulatory requirements, and driving continuous improvement in operational processes.

Principal Responsibilities

• Lead and participate in the investigation of deviations and non-conformances to ensure timely and accurate resolution.
• Prepare thorough and detailed investigation reports and upload them into the required systems.
• Identify recurring deviations or non-conformances and escalate them to management as necessary.
• Support Corrective and Preventive Actions (CAPA) and Customer Complaints programs, ensuring actions are appropriate, implemented effectively, and achieve intended results.
• Conduct quality reviews of self-inspections and operational processes to identify areas for improvement.
• Collaborate with cross-functional teams to understand and address quality issues, including errors in shipment handling, documentation practices, and procedural adherence.
• Ensure compliance with corporate and regulatory quality standards, including ISO 9001 and other applicable regulations.
• Perform quality reviews and provide feedback to ensure operational processes meet required standards.
• Other duties as assigned.

Knowledge, Skills & Experience

Essential Requirements

What Cencora Offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Salary Range

State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated Companies

World Courier Inc