Job Details
Job Location
Customer Location - Middleborough, MA - Middleborough, MA
Position Type
Full Time
Education Level
Not Specified
Salary Range
$4500.00 - $6500.00 Salary / month
Travel Percentage
None
Job Shift
Day
Job Category
Engineering
Description
Continuant is a Managed Services Provider and Systems Integrator, offering world-class solutions for UC and AC systems. We are seeking a full-time IVR Technican for a key role in support of a retail customer. This role is full-time and onsite, operating within the hours of 8am-5pm (M-F) and on call afterhours. This role will support the Indyme IVR system, troubleshooting system failures, repairing system breaks and testing parts.
Job Duties :
- Installation : Install and configure IVR systems
- Maintenance : Perform routine maintenance on existing IVR equipment to ensure all systems are functioning properly. This includes checking and servicing hardware, wiring, and other components.
- Troubleshooting and repair : Diagnose and resolve technical problems with IVR software and hardware. This may involve replacing parts and components or performing on-site repairs.
- Customer support : Serve as a primary point of contact with clients during service calls. This includes providing clear communication, and, if appropriate, training colleagues on how to use the equipment.
- Record keeping : Maintain accurate records of all installation and service activities, including reports on equipment and inventory.
- Collaboration : Work closely with project managers and support teams to complete installations and service tickets efficiently.
Qualifications
Requirements :
5+ Years experience supporting and repairing Indyme IVR system, ideally CU4400 & CU5200Ticket management experienceExcellent communication and customer skillsDemonstrated MACD and troubleshooting skills on voice / IVR systemsDemonstrated troubleshooting skills for service provider circuits and ability to isolate circuit issuesGood organizational and time management skillsBenefits
Medical ($0 Premium), Dental, Vision CoverageFitness Fund Reimbursement Program for gym memberships and massagesMatching 401(k) Program with 100% matchPaid Time Off & Paid HolidaysContinuant takes pride in having a dynamic, diverse workforce. We are an Equal Opportunity Employer. Drug test and criminal background check are required at the time of employment. Continuant is a Drug Free Work Environment. Any candidate that tests positive for marijuana or ANY controlled substance and / or alcohol during a pre-employment drug / alcohol screening will not be eligible for hire.