IVR Technician

Job Details

Job Location

Customer Location - Middleborough, MA - Middleborough, MA

Position Type

Full Time

Education Level

Not Specified

Salary Range

$4500.00 - $6500.00 Salary / month

Travel Percentage

None

Job Shift

Day

Job Category

Engineering

Description

Continuant is a Managed Services Provider and Systems Integrator, offering world-class solutions for UC and AC systems. We are seeking a full-time IVR Technican for a key role in support of a retail customer. This role is full-time and onsite, operating within the hours of 8am-5pm (M-F) and on call afterhours. This role will support the Indyme IVR system, troubleshooting system failures, repairing system breaks and testing parts.

Job Duties :

• Installation : Install and configure IVR systems
• Maintenance : Perform routine maintenance on existing IVR equipment to ensure all systems are functioning properly. This includes checking and servicing hardware, wiring, and other components.
• Troubleshooting and repair : Diagnose and resolve technical problems with IVR software and hardware. This may involve replacing parts and components or performing on-site repairs.
• Customer support : Serve as a primary point of contact with clients during service calls. This includes providing clear communication, and, if appropriate, training colleagues on how to use the equipment.
• Record keeping : Maintain accurate records of all installation and service activities, including reports on equipment and inventory.
• Collaboration : Work closely with project managers and support teams to complete installations and service tickets efficiently.

Qualifications

Requirements :

Benefits

Continuant takes pride in having a dynamic, diverse workforce. We are an Equal Opportunity Employer. Drug test and criminal background check are required at the time of employment. Continuant is a Drug Free Work Environment. Any candidate that tests positive for marijuana or ANY controlled substance and / or alcohol during a pre-employment drug / alcohol screening will not be eligible for hire.