Technical Onboarding Engineer

At Sigma, we believe that a seamless onboarding experience is key to unlocking the full potential of our platform. As an Onboarding Engineer, you will be the trusted guide for new customers, helping them implement their first use case, adopt Sigma’s best practices, and become self-sufficient power users. You’ll collaborate closely with Sales, Customer Success, Technical Support and Product teams to ensure every customer’s journey is smooth, impactful, and tailored to their needs.

In this role, you’ll combine technical expertise with a customer-first mindset. You’ll be helping BI developers, analysts, and data teams translate their workflows into Sigma, optimize performance, and drive long-term success.

Responsibilities

• Drive new customer onboarding with a core focus on customer adoption and self-sufficiency
• Guide experienced BI developers, new to Sigma, on Sigma-specific methodologies
• Tailor the implementation design to the skill-set of the customer
• Teach best practices of using Sigma, relevant to the use case and the skill-set of the user
• Define path to successful onboarding based on proactively understanding customer’s business’ needs and purchase drivers for Sigma.
• Drive accountability of the customer to define the path to first value, working closely with Sales and Customer Success Managers.
• Manage and own key customer milestones : sales handoff (internal), initial onboarding kickoff, enablement, training, first value use case activation, go-live, and handoff to CS.
• Create an effective feedback loop to Product, Support and Sales teams to optimize how we onboard new customers.
• Raise risks and drive accountability to remove onboarding blockers.
• Provide BI implementation expertise / advice in one or more of the following areas :
• Sigma best practices and patterns
• Data modeling / shaping
• Common BI usage patterns
• Future product direction / roadmap
• Performance optimization
• Security including SSO, team organization, and row-level security
• Document new knowledge and cross-train other members of the team

Qualifications

Preferred Qualifications

What We Offer

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

#J-18808-Ljbffr