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Director of Customer Operations
VirtualVocationsMission Viejo, California, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Director of Customer Operations.
Key Responsibilities
Lead the design and implementation of customer engagement strategies aligned with growth objectives
Operationalize scalable customer journeys and own customer success operational strategy
Drive innovation in customer journey design and lead the Customer Operations team
Required Qualifications
10+ years of experience in B2B SaaS operations or customer success
Deep fluency in customer success metrics, journey mapping, and health scoring
Strong analytical skills with experience in data visualization tools
Proven ability to lead cross-functional initiatives and manage a team
Experience with customer lifecycle tools such as Gainsight and Salesforce
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Director Of Customer • Mission Viejo, California, United States
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