Operations - Business Unit Manager

Operations - Business Unit Manager

Urban Air Adventure Park is gearing up to ACTIVATE AWESOME. We are seeking a highly-motivated candidate to support our vision. In this role, the Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our culture of Activating Awesome! This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Communicate with maintenance team to ensure safety standards
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned, including but not limited to :
• Cleanliness of business unit
• Guests Service at attractions
• Fostering a culture of sales with staff members
• Internal marketing - table top signage
• Scheduling of staff according to business unit needs

Qualifications

Additional Requirements

Physical Requirements

If this is you, apply now!

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. Urban Air Aurora is an equal opportunity employer.