Tech Support Tier I

Role : IT Support Tier I

Location : Austin, Texas

Contract : 6 month contract with likely extension

Office : 5 days onsite

Rate : $20.31 / hour

NOT Open to C2C or sponsorship

Must possess excellent technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally, must possess strong analytical skills with demonstrated problem-solving ability. Previous experience exercising initiative, judgment, and diplomacy required. Proven ability to operate in fast-paced situations, successfully handle multiple priorities, and possess a prominent level of discipline while remaining flexible. Must possess excellent people skills dealing with all levels of a team environment. Must have a drive to constantly improve and have a desire for individual accountability and ownership

2- 3 yrs. experience using and supporting :

• MS Active Directory (AD)
• A+ Certification Preferred
• AWS Cloud Practitioner Preferred
• Microsoft Windows OS and the file structure
• Good knowledge Mac OS and the file structure
• Amazon Web Services (AWS) knowledge and experience
• Advanced troubleshooting skills in a multi-user environment
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP / IP protocols and applications
• Proven skills in PC repair, troubleshooting, deployment, and liquidation

Willingness to work flexible shifts and scheduling including nights, weekends, holidays, and on-call.

Equal Opportunity Employer / Veterans / Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit en-us / candidate-privacy /

The Company will consider qualified applicants with arrest and conviction records.