Talent.com
Fleet Telematics Specialist
Fleet Telematics SpecialistMonroe Tractor • Henrietta, NY, US
Fleet Telematics Specialist

Fleet Telematics Specialist

Monroe Tractor • Henrietta, NY, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business!

We are seeking a seasoned professional that can lead all the activities related to the Telematics and CRM department. The Fleet Telematics Specialist is an integral member of the team, tasked with managing and providing operational support for Monroe Tractor's internal fleet. Monroe Tractor offers remote and in-shop, data analytics and diagnostic tool management to the Heavy Construction and Agriculture industry. Our technicians need to have a reliable network where they can interface with machines over the air (OTA) and this position will be crucial to the success of Monroe Tractor establishing a proactive service department that strives for 100% uptime for our internal fleet. We are looking for someone that is ready to put their skills and expertise alongside the brightest minds to impact the industries that we keep working!

This position reports to the Product Specialist Director and is a fully in-office position at our Corporate Office in Henrietta, NY.

Pay range : $60,000 to $70,000

Benefits

  • Medical, dental & vision Insurance
  • 401K plan + match
  • Competitive paid time off policy
  • Short / Long term disability
  • Family owned and operated
  • Annual reviews
  • Travel reimbursement

Requirements :

  • Bachelor's degree in related field such as Computer Science or Business or 5 years equivalent experience.
  • An understanding of Construction and Agriculture technology or medium / heavy duty mechanics is a plus.
  • Preferred 3 or more years managing product support projects and / or teams.
  • Preferred 3 or more years in sales or operations (customer support).
  • Experience managing multiple projects concurrently and effectively.
  • Determination to deliver a superior customer experience.
  • Excellent oral communication and organizational skills.
  • Strong knowledge of Microsoft Office.
  • Ability to communicate with diverse audiences.
  • Must be able to plan and supervise indirectly the work of others and establish and maintain good working relationships with associates.
  • Responsibilities :

  • Analyze and consolidate data to evaluate efficiencies and identify areas for improvement
  • Operate independently to set prioritization of actions and develop best practices while collaborating with other subject matter experts.
  • Act as main contact for conflict resolution within the department
  • Systems support :
  • Understand background of implementation and familiarize current tools in CRM and integration from CDK
  • Oversee and manages updates, new users, user support and permissions for CRM, Badger, EDA, and Dealer portal.
  • Act as subject matter expert within the department to develop and implement policies / procedures to support the business units' financial and customer service metrics.
  • Understand Monroe Tractor's remote product offerings and drive the usage of those products within our organization.
  • Manage the live database within the required OEM Fleet monitoring systems for accuracy and proper location so the reporting structure to our service departments is accurate and reliable.
  • Manage and monitor the entire fleet of units in inventory for Technical Faults, Service intervals, and Down Machines.
  • Lead and manage all aspects of the OEM Service Agreements including but not limited to Preventative Maintenance Plans (PMP), Product Improvement Programs (PIP), Extended Warranties.
  • Act as lead contact with Point of Contacts (POC) at internal dealer locations including virtual conference meetings and on-site visits.
  • Lead all phases of system deployment. This includes initiation, planning, execution, control, and closure.
  • Assist any ongoing support of our associates and their remote access by acting as a contact person to help them manage their portal accesses.
  • Work closely with internal departments and communicate at all levels.
  • Some travel required.
  • Management of our service departments tooling regarding remote capable interfacing.
  • Management of OEM software to include current versions and renewals.
  • Assist our internal teams with OEM licensing requirements.
  • Provide leadership regarding direction of projects and provide guidance to appropriate parties.
  • Manage metrics to meet or exceed responsibilities and provide monthly reporting to management.
  • Ensure support issues are addressed and escalated promptly, as necessary.
  • Work closely with sales team on current and potential customers.
  • Pay is commensurate with the applicant's experience, as it relates to the position.

    Pay Range

    $60,000—$70,000 USD

    Create a job alert for this search

    Fleet Specialist • Henrietta, NY, US

    Related jobs
    We Are Hiring

    We Are Hiring

    Goforth Electric, Inc. • Brockport, NY, US
    Full-time
    Goforth Electric is an established Electrical Contractor shop with a strong commitment to delivering electrical excellence to the Finger Lakes Region & Western New York.As we continue to grow w...Show more
    Last updated: 30+ days ago • Promoted
    In-House Golf & Sports Turf Equipment Service Technician

    In-House Golf & Sports Turf Equipment Service Technician

    Finch Turf, Inc. • Dansville, NY, US
    Full-time
    In-House Golf & Sports Turf Equipment Service Technician.Friendly and supportive environment.Great benefits and compensation. Self-motivated and willing to learn.Adaptable to changing priorities...Show more
    Last updated: 30+ days ago • Promoted
    Digital Sales Specialist

    Digital Sales Specialist

    VirtualVocations • Rochester, New York, United States
    Full-time
    A company is looking for a Digital Sales Specialist.Key Responsibilities Answer incoming chats using the LiveEngage platform and consult customers on contact lens purchases Provide exceptional c...Show more
    Last updated: 30+ days ago • Promoted
    Claims Customer Support Specialist

    Claims Customer Support Specialist

    VirtualVocations • Rochester, New York, United States
    Full-time
    A company is looking for a Specialist, Claims Customer Support.Key Responsibilities Provide claims-related customer support and technical information to clients and distribution partners Assist ...Show more
    Last updated: 3 days ago • Promoted
    Commercial Sales Specialist

    Commercial Sales Specialist

    VirtualVocations • Rochester, New York, United States
    Full-time
    A company is looking for a Commercial Sales professional to lead collaborations and achieve revenue targets.Key Responsibilities Lead collaborations with sellers and business stakeholders to achi...Show more
    Last updated: 1 day ago • Promoted
    Consumer Services Specialist

    Consumer Services Specialist

    VirtualVocations • Rochester, New York, United States
    Full-time
    A company is looking for a Consumer Services Specialist responsible for delivering exceptional customer service and building relationships with customers through inbound calls.Key Responsibilities ...Show more
    Last updated: 22 hours ago • Promoted • New!
    Nevada Licensed Healthcare Call Rep

    Nevada Licensed Healthcare Call Rep

    VirtualVocations • Rochester, New York, United States
    Full-time
    A company is looking for a Remote Healthcare Call Center Representative.Key Responsibilities Handle inbound calls and occasional outbound follow-ups Provide exceptional customer support to patie...Show more
    Last updated: 2 days ago • Promoted
    Appeals and Grievances Specialist

    Appeals and Grievances Specialist

    VirtualVocations • Rochester, New York, United States
    Full-time
    A company is looking for an Appeals & Grievances Specialist, working remotely in the Pacific Time Zone.Key Responsibilities Facilitates research and resolution of appeals, grievances, and complai...Show more
    Last updated: 30+ days ago • Promoted
    Sales Automation Specialist

    Sales Automation Specialist

    VirtualVocations • Rochester, New York, United States
    Full-time
    A company is looking for a Sales & Marketing Automation Specialist to bridge sales and marketing through AI-driven demand generation. Key Responsibilities Build and manage B2B lead generation funn...Show more
    Last updated: 3 days ago • Promoted
    Contracts Supervisor

    Contracts Supervisor

    VirtualVocations • Rochester, New York, United States
    Full-time
    A company is looking for a VMO Contracts Supervisor (remote).Key Responsibilities Manage the contract lifecycle from initiation to closure, ensuring compliance with terms and conditions Establis...Show more
    Last updated: 3 days ago • Promoted
    Travel - CT Technologist

    Travel - CT Technologist

    Titan Medical Group • Honeoye, NY, US
    Full-time
    WHEN YOU WORK FOR US, WE WORK FOR YOU\n.With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service.From the moment y...Show more
    Last updated: 2 hours ago • Promoted • New!
    Automotive Service Coach

    Automotive Service Coach

    VirtualVocations • Rochester, New York, United States
    Full-time
    A company is looking for a Stay Smart Coach to support automotive dealerships in optimizing their service operations.Key Responsibilities Deliver proactive coaching and strategic support to servi...Show more
    Last updated: 4 days ago • Promoted
    Transportation Services Representative

    Transportation Services Representative

    VirtualVocations • Rochester, New York, United States
    Full-time
    A company is looking for a Transportation Services Representative I.Key Responsibilities Coordinate Non-Medical and Non-Emergency Medical Transportation services for members Process trip request...Show more
    Last updated: 30+ days ago • Promoted
    Snowsports School Administrative Specialist

    Snowsports School Administrative Specialist

    Bristol Mountain • Canandaigua, NY, US
    Full-time
    Provides comprehensive administrative support for the Snowsports School.Duties include, but are not limited to, snowsports office administration, staff onboarding, scheduling, payroll submission, a...Show more
    Last updated: 8 days ago • Promoted
    Commercial Services Specialist

    Commercial Services Specialist

    VirtualVocations • Rochester, New York, United States
    Full-time
    A company is looking for a Commercial Services Specialist to deliver exceptional customer service and support to clients through various contact channels. Key Responsibilities Provide service and ...Show more
    Last updated: 22 hours ago • Promoted • New!
    Property & Casualty Licensed Customer Care Specialist

    Property & Casualty Licensed Customer Care Specialist

    VirtualVocations • Rochester, New York, United States
    Full-time
    A company is looking for a Customer Care Specialist to ensure customer satisfaction through various support channels.Key Responsibilities Manage a minimum of 40 customer interactions daily throug...Show more
    Last updated: 4 days ago • Promoted
    FINRA Series 6 Licensed Call Center Agent

    FINRA Series 6 Licensed Call Center Agent

    VirtualVocations • Rochester, New York, United States
    Full-time
    A company is looking for a Call Center Agent - Insurance Annuities.Key Responsibilities Respond to customer inquiries via telephone or email, providing high-quality service for annuity customers ...Show more
    Last updated: 2 days ago • Promoted
    Carrier Services Specialist

    Carrier Services Specialist

    VirtualVocations • Rochester, New York, United States
    Full-time
    A company is looking for a Carrier Services Specialist.Key Responsibilities Manages new and existing SIP trunk builds Manages customer expectations and delivery Assists with porting events and ...Show more
    Last updated: 1 day ago • Promoted