Service Line Coordinator

Job Title

Responsible for overseeing and coordinating the activities of a specific service line within the organization.

Essential Functions

Supervise and coordinate the activities of service line staff, including assigning tasks, monitoring performance, and providing feedback. Conduct regular performance evaluations and address performance issues as necessary. Provide coaching, training, and development opportunities to enhance the skills and knowledge of team members. Foster a positive work culture, promote teamwork, and encourage open communication. Monitor service line operations to ensure timely and efficient service delivery. Implement and enforce quality assurance processes and standards to maintain high-quality service levels.

Qualifications

Education : High School Diploma or Equivalent required. Bachelor's Degree preferred. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials : Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required.

Experience : Experience in a supervisory or managerial role, preferably in a service-oriented industry. 1-2 years preferred.

Knowledge, Skills and Abilities : Strong leadership and people management skills. Excellent communication and interpersonal skills. Ability to motivate and inspire a team to achieve targets and meet service standards. Strong problem-solving and decision-making abilities. Knowledge of service line operations, processes, and best practices. Familiarity with quality assurance principles and methodologies. Proficient in using relevant software applications and systems. Excellent organizational and time management skills.

Physical Requirements

• Standing Constantly (67-100%)
• Walking Constantly (67-100%)
• Sitting Rarely (Less than 2%)
• Lifting Frequently (34-66%) 35lbs+ (w / assisted device)
• Carrying Frequently (34-66%) 35lbs+ (w / assisted device)
• Pushing Frequently (34-66%)
• Pulling Frequently (34-66%)
• Climbing Occasionally (3-33%)
• Balancing Constantly (67-100%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Onsite

Work Location : 80 Blossom Street

Scheduled Weekly Hours : 40

Employee Type : Regular

Work Shift : Day (United States of America)

Pay Range : $30.00 - $43.63 / Hourly

Grade : 6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.