Program Manager - Housing Navigation

Job Description

Job Description

Description :

The Housing Navigation Program Manager oversees the Housing Navigation team supporting Veterans and their family’s experiencing homelessness as they transition into permanent housing. This role requires strong leadership, program coordination, and a deep understanding of Housing First principles and Trauma-Informed Care.

The Program Manager will provide direct supervision to Housing Navigators, ensure quality service delivery, and maintain strong working relationships with landlords, property managers, community partners, and local service agencies. Responsibilities include staff training and coaching, program compliance, data reporting, stakeholder engagement, conflict mediation, and continuous program improvement.

The ideal candidate demonstrates exceptional communication skills, a commitment to housing stability for vulnerable populations, and the ability to guide staff through navigating complex client barriers, housing applications, stabilization planning, and move-in logistics.

Requirements :

• Must have a passion for working and connecting with Veterans experiencing homelessness.
• Minimum 3–4 years of experience working in homeless services, housing programs, or human services.
• Supervisory experience required.
• Bachelor’s degree in Social Services, Social Work, Public Administration, or a related field preferred.
• Familiarity with HUD regulations, Housing First guidelines, and Trauma-Informed Care principles.
• Proficiency in HMIS (Homeless Management Information System).
• Strong interpersonal communication, organizational, and problem-solving skills.
• Ability to build partnerships with landlords, property managers, and service providers.
• Demonstrated ability to support staff and clients navigating financial, legal, health, and housing barriers.
• A valid Driver’s License is required.

KEY RESPONSIBILITIES

Program Oversight & Compliance

Staff Supervision & Development

Housing Navigation & Landlord Engagement

Community Partnerships & Resource Coordination

PHYSICAL DEMANDS

Will work in an office environment and travel to community partners and housing sites. Must be able to lift 15 lbs. with a fair amount of sitting, answering telephone calls, and movement within the office. Must be able to operate standard office equipment.

ABOUT JVS SOCAL

Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency providing job training, education, career services, mentoring, and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve sustainable employment and financial independence. JVS SoCal currently serves over 30,000 clients annually at over 20 locations throughout Southern California. As JVS SoCal continues to grow, we continue to look for qualified, dedicated staff to join us and play a role in transforming lives and bettering our communities throughout SoCal and beyond!

JVS SoCal will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if JVS SoCal is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting www.calcivilrights.ca.gov / fair -chance-act .