SURVIVOR OUTREACH SERVICES COORDINATOR (TITLE 32)

Overview

This National Guard Title 32 Excepted Service position is for a SURVIVOR OUTREACH SERVICES COORDINATOR (TITLE 32), Position Description Number D2019000, within the NC G1, National Guard (G1-SSS / MD 1325-920).

POSITION MAY BE SUBJECT TO WORK WEEKENDS, TRAVEL AND ON-CALL DUTIES.

Duties

As a SURVIVOR OUTREACH SERVICES COORDINATOR, GS-0301-11, you will provide support services to survivors of Soldiers who have fallen in combat as well as survivors of those who have passed while on duty. Responsibilities include :

• Provide short-term and long-term case management and connect clients with a network of providers.
• Offer benefits counseling, financial planning, and legal assistance.
• Deliver personalized, integrated web-based support; act as a one-stop service provider.
• Maintain service delivery based on individual needs and provide support as long as the family member wants / needs it.
• Provide awareness education to the military community about survivor needs and maintain linkage between survivors and the Army.
• Coordinate with higher and lower echelons within the Army, DoD, VA, state / local officials, private contractors, and service organizations.
• Develop and maintain professional standards of SOS program services in accordance with governing laws and policies.
• Research emerging service configurations and service delivery methods; build relationships with DoD agencies, VA, Veteran Service Organizations, and community partners.
• Identify survivor needs and broker resources; plan and manage fiscal resources allocated to the SOS program.
• In the absence of a state Casualty Manager, may serve as the State's Supervisory Casualty Operations Manager.

NOTE : Duties are performed under the supervision of the state G-1 and aligned with ARNG objectives and resources.

Requirements

Conditions of employment

Qualifications

Military Grades

Enlisted (E7–E9), Warrant Officer (WO1–CW4), or Officer (1LT–CPT).

Minimum Requirements : Experience, education, or training providing knowledge of organization, management, and administration; experience using computer and automation systems.

Specialized Experience

At least 24 months of program or managerial experience related to the position; experience developing / recommending policy; organizing and executing programs; evaluating and improving operations; supervisory or technical work involving analysis and policy development; experience preparing written communications and oral presentations.

Education

You must provide transcripts or other documentation to support your educational claims. Education must be accredited by a recognized accrediting institution for credit toward qualifications.

Additional information

If you are male born after 12 / 31 / 1959, you must be registered for Selective Service. See www.sss.gov for details.

Benefits

A federal career offers a comprehensive benefits package. Eligibility depends on position type and schedule. See the agency for specifics on benefits offered.

How you will be evaluated

Your evaluation will consider how well you meet the qualifications listed, including competencies, knowledge, skills, abilities, and other characteristics. See the vacancy announcement for the specific evaluation plan and process.

Required documents

To apply, submit a complete application package including :

How to apply

To apply, complete the online application / Occupational Questionnaire and submit the required documents. View the Occupational Questionnaire at the provided link. A complete package must be submitted by 11 : 59 PM EST on the closing date.

Visit USAJOBS to apply and upload documents. Your documents may require virus scans before submission.

For application status, log into your USAJOBS account and view the Application Status section.

Agency contact information

MAJ Ellen Wynn

Phone : 984-664-6814

Email : ellen.m.wynn.mil@army.mil

Address : NC G1, 1636 Goldstar Drive, Raleigh, NC 27607, US

Next steps

After submission, you will receive confirmation by email. The HR Office will evaluate eligibility and notify you of status as appropriate.

Fair and transparent

The Federal hiring process is fair and transparent. Read the guidance on criminal history inquiries, EEO, financial suitability, probation, privacy, Selective Service, and related policies.

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