Head of Specialty Lending Operations (US)

Work Location :

Mount Laurel New Jersey United States of America

Hours : 40

Pay Details :

$200000 - $225000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business :

Personal & Commercial Banking

Job Description :

The Head of Specialty Lending Operations is the accountable executive for overseeing all aspects of Investor Processing and Global Trade Finance Operations from strategic planning and innovation to leading day-to-day operations.

Depth & Scope :

• Provides people management leadership by hiring the best talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handling any / all disciplinary actions as required
• Champions measurable continuous process improvements according to established policies and procedures and applicable legal and regulatory guidelines
• Proactively manages controls drives change and consistency across all processes and governance frameworks and delivers on productivity and service level targets
• Manages and motivates people by creating an environment conducive to the development and retention of diverse and high performing talent
• Leads a multi-faceted / multi-disciplined operational group
• Manages multiple processes across a wide variety of products and services
• Leads in the development of the overall strategic direction operating budget delivering business objectives and overall people management for the unit
• Executes on the annual business plan to deliver results aligned with the business strategies
• Manages the budget revenue and expenditures and meets business objectives
• Operates within appropriate risk parameters and ensures exception / escalation processes are in place
• Manages a group of approximately 5 to 250 depending on nature and / or specialization of the area
• Provides guidance on a broad and diverse range of complex operational activities / analysis and / or specialized project support or services within Operations
• Continually assesses the workflows and processes of the business teams striving for improvement
• Offers skills and experiences toward re-engineering of workflow procedures and servicing standards
• Initiates activities toward striving to maximize efficiency improving service quality and optimizing staff capacity while reducing overall operating costs
• Demonstrates leadership among peers and team members to ensure consistent understanding and implementation of the CLOS Strategic Vision
• Leads teams to provide WOW! Levels of Customer Service within established Service Levels
• Continuously strives to develop key management staff
• Develops enhances and implements IP and GTFO business process management system functionality towards further automated processes and workflow
• Acts as change-agent to initiate champion and influence change
• Participates and leads project teams towards success with respect to ECM and BPM initiatives
• Seeks solutions which will optimize the synergy between technology and process
• Demonstrates adaptability to changing business conditions
• Works to creatively manage and prioritize conflicting project demands to achieve optimal efficiency and productivity

Education & Experience :

Customer Accountabilities :

Shareholder Accountabilities :

Employee / Team Accountabilities :

Physical Requirements :

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are :

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g. eligibility for cash and / or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information :

Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process

Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.

Required Experience :

Director

Key Skills

Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,Taxonomy

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 200000 - 225000