Co-Op IT Help Desk

Job Description

IT Helpdesk Technician Co-op

Monday through Friday (in-office)

$23 / hr, 40 hours per week

Jan 6th - June 2026

The IT team at EF is responsible for delivering world class support services across EF's North American entities and its affiliates. The Help Desk Technician Co-op will be a part of our North American IT organization and will work as part of our Boston IT team. Specifically, you will :

• Respond to user inquiries
• Diagnose and resolve hardware / software issues
• Perform remote troubleshooting
• Install software
• Escalate complex problems to higher support levels
• Maintaining ticket logs
• Guiding users through solutions
• Assist in large-scale projects
• Ensuring proper documentation for future reference
• Other, as needed

Who You Are :

Why you'll love working here :

This is the most fun, high caliber place you'll ever work. Ask any employee why they love EF (whether they've been here 10 minutes or 10 years) and they'll probably tell you the same thing : it's the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.