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Customer Service Representative

Customer Service Representative

LHHWaukegan, IL, US
19 hours ago
Job type
  • Full-time
Job description

LHH Recruitment Solutions is seeking a Customer Service Representative at our manufacturing client in Waukegan, IL. The ideal candidate is a true B2B CSR role in manufacturing handling orders through creation of Purchase Orders through fulfillment to the customer.

Looking for :

  • Someone w some sort of previous customer service experience but doesn't have to be manufacturing or distribution focused B2B CSR – THIS IS A GREAT OPPORTUNITY TO BREAK INTO SUPPLY CHAIN FOR SOMEONE WHO IS VERY SHARP!
  • Must be very sharp and able to pick up on nuance, go the extra mile and communicate w customers professionally over the phone and via email (will mainly communicate via email).
  • Strong technical skills and able to pick on new systems.
  • Self starter, quick learner.

Job Description

The customer service representative (CSR) is responsible for verifying the accuracy and processing customer orders prior to placing the order into the SAP system. The CSR is expected to use independent analysis and judgment skills to answer customer inquiries or resolve problems related to the customer's account or order status via phone, email, or fax. This position requires collaborative efforts with the engineering, production, planning and shipping departments. With comprehensive experience the customer service representative can move into jobs that involve more skill and greater responsibility.

Key Responsibilities :

  • Review purchase orders for required information and review customer account notes for any necessary details prior to booking an order.
  • Accurately enter customer purchase orders into the Oracle system.
  • Generate and send Bluesnap / credit card payment links as needed.
  • Monitor the shared Customer Service email to problem solve, answer inquiries and delegate as needed to support our customers both internal and external.
  • Maintain close relationship with Engineering, Planning, Accounting, Production and Shipping to coordinate the timely shipments of product.
  • Pull invoices, purchase orders and shipping paperwork for monthly and quarterly audits.
  • Scan the daily shipping paperwork in the shared drive.
  • Respond to inquiries and / or notify customers both internal and external for order status and possible delays.
  • Use knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
  • Utilize reporting tools as needed.

    • Minimum Qualifications :

    Three years minimum experience with ERP systems. Proven customer service experience

    High school diploma required.

    Desired Qualifications :

  • Excellent communication, interpersonal and organizational skills with emphasis on customer service.
  • Ability to multitask and prioritize work schedule.
  • Ability to take responsibility for quality and quantity of work performed.
  • Ability to effectively write and read English.
  • Excellent verbal and written communication skills.
  • Strong problem solving skills and ability to react quickly to resolve problems.
  • Strong attention to detail.
  • Ability to work both independently and collaboratively as a team towards mutual objectives.
  • Knowledge of MS Office Software.
  • Oracle experience preferred.
  • Must be able to work overtime as needed.
  • Other duties assigned.

    • Additional Details :

    Location Information :

    This position is located in Waukegan, Illinois , approximately midway between Chicago and Milwaukee. Located on the shores of Lake Michigan, Waukegan offers year-round special events and an emphasis on the arts. The historic Genesee Theatre hosts touring Broadway shows, along with headliner comedians and musical shows. Waukegan also features award-winning golf courses, parks and recreation, as well as an active charter fishing fleet sailing out of Waukegan Harbor. This is a place where big-city amenities and small-town charm combine to create a community that is culturally rich, economically secure and family friendly.

    Pay range and compensation package

    Compensation : $20-24 per hour

    Location : hybrid (2 days onsite and 3 days remote)

    Equal Opportunity Statement

    Equal Opportunity Employer / Veterans / Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.lhh.com / us / en / candidate-privacy

    Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.

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    Customer Service Representative • Waukegan, IL, US