Fleet Service Writer Job at Cobb County, GA in Marietta

Salary : $22.15 - $28.24 Hourly

Location : Fleet Department Marietta, GA

Job Type : Full-Time

Job Number : 04409

Department : Fleet

Opening Date : 09 / 09 / 2025

Closing Date : Continuous

Grade Code : 107

Position Information

The purpose of this classification is to facilitate and expedite automotive service for user-departments by performing intake of vehicles, completing and initial assessment of problems, assigning work to technicians, and serving as a liaison to the customers.

Essential Functions

Performs customer service functions : assigns workorders, provides information and assistance related to department services, activities, procedures, forms, or other issues; responds to questions and complaints; provides information regarding service times and progress; researches problems; and initiates problem resolution.

Processes requests for vehicle maintenance and repairs : receives and reviews requests; researches technical services bulletins, warranties, and recalls; determines whether maintenance and repairs are completed in-house or outsourced; schedules appointments; generates and assigns work orders; monitors progress of work; charges parts and labor to work orders; and closes out work orders after completion.

Maintains vehicle information, maintenance and repair records in computerized system : logs vehicle make, model and year; assigns department charge code; sets up vehicle information in fuel system; logs mileage and hours of use; maintains documentation regarding warranties and completed maintenance and repairs; and deletes information from system once vehicles are sold or no longer in use.

Compiles data and prepares a variety of reports, including department work order reports, fuel usage reports, shop production reports, service repair summaries, and year end and month-end reports.

Performs other related duties as assigned.

Minimum Qualifications

High School Diploma or GED required; supplemented by vocational or technical training in automotive work and four years of experience in the automotive industry in a role that requires a functional understanding of the mechanical repair of vehicles.

Licenses and Certifications

Must possess and maintain a valid driver's license.

Must possess and maintain two (2) Automotive Service Excellence (ASE) certifications. If Automotive Service Excellence (ASE) certifications are not currently held, then these must be obtained within 8 months of the date of hire.

Physical Abilities

Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing, and which may involve some lifting, carrying, pushing and / or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements

Some tasks require the ability to communicate orally.

Environmental Factors

Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, smoke, temperature and noise extremes, hazardous materials, fire, unsafe structures, heights, confined spaces, machinery, vibrations, electric currents, traffic hazards, bright / dim lights, toxic agents, animal / wildlife attacks, animal / human bites, explosives, firearms, water hazards, violence, disease, pathogenic substances, or rude / irate customers.

EEO Statement

Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.

Visit Cobb County's Employee Benefits page to learn more.

01

I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.

• Yes
• No

02

I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating "see resume" on the application, may not be accepted in lieu of a completed application.

03

Are you legally eligible to work in the United States on an unlimited and unrestricted basis?

04

Educational Background : Mark the highest level of education you have completed.

05

If you have a college degree, what was your major area of study? Enter N / A if this does not apply.

06

Do you have two (2) Automotive Service Excellence (ASE) certifications, or are you willing to obtain the certification within eight months of employment?

07

If you answered yes to the above question, please list all of the Automotive Service Excellence (ASE) certifications you currently have. Enter N / A if this does not apply.

08

How many years of experience do you have in the automotive industry in a role that requires a functional understanding of the mechanical repair of vehicles?

09

Please describe your experience in the automotive industry in a role that requires a functional understanding of the mechanical repair of vehicles. Enter N / A if this does not apply.

10

Do you have a current and valid driver's license?

11

If you receive a conditional offer of employment, you will be required to satisfactorily complete the following elements : a criminal background check and a Motor Vehicle Report (MVR) check. Please note that a criminal conviction may not disqualify you from consideration. Are you willing to accept these terms?

Required Question