Operations Manager

A company is looking for an Operations Manager (USA).

Key Responsibilities

Manage contact center operations and ensure achievement of service levels and financial targets

Maintain effective client relations and translate client requirements into actionable plans

Oversee performance monitoring and ensure adherence to company policies and standards

Required Qualifications

3 to 5 years of managerial experience, preferably in call center operations or customer service

Expertise in financial management and call center operations

Proficiency in MS Office applications and call center-specific software

Strong leadership and project management skills

Availability to work weekends and travel as needed