Lead Desktop Support Technician

Details : Job Description

Senior IT Technician with advanced Microsoft Setup skills, HP Hardware skills and team leader skills. Needed to manage the day-to-day operational and tactical aspects of the PC Lifecycle Service team in Alpharetta, GA. This position is 100% on-site. Expected Service Hours are 8 am to 5 pm Monday to Friday.

The position will manage and monitor task assignments across the entire PC Lifecycle Service team. The position is also responsible for inventory management, KPI reporting and interaction as a single point of contact with IT service management.

Duties

• Team Management responsibility of the on-site team providing the PC Lifecycle Service, including :
• Manage capacity of PC Lifecycle on-site team in APH T
• Manage quality assurance of all delivered work as part of the PC Lifecycle Service
• Responsible for KPI reporting
• Single point of contact for IT Service Management
• Ensure the on-site team follows all agreed procedures and work level instructions
• Technical work as Windows 11 installation technician for
• New PC setup (Windows 11, M365, MS MFA, Data Transfer, additional software installation)
• Recovery of returned PCs (cleaning, minor repairs, asset management)
• Inventory management of returned PCs and newly ordered PCs
• Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP)
• End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP)
• User interaction during PC setup / redeployment / retirement

Job Requirements

Details : Job Description

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.

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Pay Range : Based on Experience