Full-Time | Hybrid (Phoenix + Occasional Travel to Scottsdale & Nogales, MX)
Contact Center | Home Services Industry | Monday–Friday, 8AM–5PM
Train. Coach. Create. Elevate team performance.
My client has been the go-to contact center expert for the home services industry since 2008 — helping plumbing, HVAC, and electrical businesses grow through high-quality sales opportunities and expert customer interactions.
They’re looking for a Training Specialist who’s passionate about onboarding, developing others, and building training experiences that actually stick. In this role, you’ll lead classroom sessions, create engaging content, and partner with Quality and Operations leaders to ensure every agent is set up for success.
What You’ll Do:
What You Bring:
Why This Role Matters:
Training is where great service begins. You’ll be the one shaping how our teams show up — from their first day on the job to ongoing growth moments that impact business results. Your work builds the confidence, clarity, and consistency that turn great people into high-performing teams.
*The employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected under applicable federal, state, or local laws. We are committed to providing reasonable accommodations in compliance with the Americans with Disabilities Act (ADA). Applicants requiring accommodation during the hiring process should contact talent@talentquotient.co.
*Employment is at-will and may be terminated by either the employer or employee at any time, with or without cause or notice, except as otherwise provided by law. This job posting does not create an employment contract or guarantee employment for any specified duration.
Training Specialist - Onboarding • Scottsdale, AZ, US
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