Data Support Analyst

A company is looking for a Data Support Analyst I to provide proactive customer service and support for aggregation systems.

Key Responsibilities

Provide Tier 2 level support via chat, email, and phone

Interface with end user clients to troubleshoot and resolve technical and procedural issues

Stay up to date on system releases, new features, and bugs

Required Qualifications

Bachelor's degree or equivalent work experience required; college degree preferred

2 years customer service experience preferred

Ability to work independently and as part of a team

Ability to work overtime, including evenings and weekends as needed