Program Manager

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!

Connecting People with Possibilities

Mission: Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

Summary: The Program Manager oversees the daily operation of a 28-bed in-patient Women's Recovery Program. The oversight includes all programmatic administrative responsibilities required to run the program

Schedule - Monday - Friday 8:00AM-4:00PM (40 Hours)

Essential Duties & Responsibilities:

1. The Program Manager is responsible for the daily operations of the program, to ensure that performance standards are upheld and that all individuals and staff are working following agency requirements, mission, goals, and principles.
2. Monitor and oversee the daily schedule of the staff and individuals.
3. Together with the Clinical Director, develop a curriculum to foster the growth and independence of the individuals.
4. Lead groups and train staff in groups as applicable to the curriculum.
5. Develop outcomes to measure the efficiency of groups and the effectiveness of facilitators.
6. Provide leadership to all staff by creating a positive work climate and creating a cohesive team environment.
7. Promote the professional growth of all staff through coaching, mentoring, and continuous training.
8. Ensure ongoing system for measuring quality of services and compliance with DPH regulations and Bridgewell policies and procedures.
9. The Program manager assumes the supervisory responsibility of the program and staff in the absence of the Clinical Director.
10. Ensure that services are maintained according to DPH, BSAS, CARF, and all applicable regulatory standards.
11. Ensure compliance with program budgets through consistent monitoring of financial analysis and various reports.
12. Build and maintain positive relationships with funding sources, community groups, families, and other service providers.
13. Provide coverage to individuals as needed
14. Participate/manage after-hours on-call rotation.
15. Maintain core training certifications.
16. Knowledgeable in the areas of; Addiction, Trauma Informed Care, and Medication Management
17. Other duties as assigned

Required Education/Experience:

1. Bachelor's degree in a related field
2. Individual and group counseling experience required
3. Minimum of five years experience working with people who suffer from the Disease of Addiction or psychiatric disabilities, three years supervisory/administrative capacity.

Required Skills/Knowledge:

1. Excellent verbal and written skills, as well as presentation skills.
2. Excellent organizational and problem-solving skills.
3. Demonstrated ability to effectively manage staff.
4. Demonstrated ability to foster positive relationships.
5. Demonstrated computer proficiency.
6. Ability to maintain records accurately and thoroughly
7. Capable of responding to crisis
8. Have the ability to recognize client body language and gestured cues.
9. Have the ability to hear and differentiate tone, modulations, and escalation of voice, to identify and monitor escalated behaviors and to maintain a safe environment.
10. Ability to communicate with emergency services (i.e. Ambulance, fire, and police).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. While performing the duties of this job, the employee is frequently required to climb stairs.
2. The employee must be able to lift and/or move up to 20 pounds.
3. The employee must have a normal range of eyesight with or without corrective lenses, and have a normal range of hearing with or without corrective equipment.

Bridgewell offers:

• Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive.
• Generous paid time off includes your birthday (that's right, we even give you your birthday off!)
• A collaborative work environment that values new insight and personal contributions
• With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development.
• Additional compensation for on-call rotations
• Opportunities for professional development and growth

Why Should You Apply: If the top benefits alone don't sway you, our compassionate and collaborative work environment should! Bridgewell is committed to training and developing staff and provides opportunities for you to have a positive impact on the work you do.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requires acceptable CORI results according to Bridgewell policy.

Bridgewell is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, or other applicable factors permissible by law.