Strategic Account Manager, Shawgrass Golf

Strategic Account Manager, Shawgrass Golf

As a distinguished member of the Shaw Industries collective, Shawgrass stands out as a key provider in the world of artificial turf. Aligned with the globally renowned Shaw Industries, headquartered in Dalton, Georgia, we take pride in being a standalone affiliate of Berkshire Hathaway Inc. Shaw Industries, a leading flooring provider for both residential and commercial markets, delivers excellence in carpet, hardwood, laminate, tile / stone flooring, and, of course, synthetic grass.

Shaw Industries is seeking a driven and results-oriented individual to join our team as a Strategic Account Manager - Golf & Performance. This role will focus on managing and growing key strategic accounts within the golf and sports performance vertical. The Strategic Account Manager will work closely with partners to expand product adoption, ensure operational alignment, and support the delivery of innovative turf solutions designed for gyms, training facilities, golf courses, and simulators. The ideal candidate will combine strong account management skills with technical knowledge, adaptability, and a passion for driving measurable growth in performance-driven applications.

Key Responsibilities :

• Account Management & Growth
• Serve as the primary contact for strategic performance and golf partners, building trusted relationships with decision-makers across each organization.
• Develop and execute account-specific growth strategies that align with customer goals and Shaw's business objectives.
• Conduct quarterly business reviews with partners to track performance, address challenges, and align on future opportunities.
• Identify new opportunities within existing accounts and pursue strategic partnerships in the golf and performance turf markets.
• Navigate ambiguity in evolving customer needs and adapt strategies quickly to maintain alignment and growth momentum.
• Sales Support & Communication
• Collaborate with customers to develop sales tools, training resources, and marketing programs tailored to performance and golf applications.
• Track account performance against plan, providing accurate reporting and forecasts to leadership.
• Share best practices and insights across accounts to help standardize processes and accelerate adoption of Shaw turf solutions.
• Provide proactive communication to ensure customer confidence in Shaw's service, product delivery, and technical support.
• Demonstrate learning agility by understanding each partner's unique business model and adjusting approach to drive results.
• Operational & Service Support
• Act as the first point of escalation for order fulfillment, routing, or service issues impacting accounts.
• Partner with Operations, Customer Service, and Manufacturing to ensure on-time delivery, order accuracy, and alignment with customer expectations.
• Monitor production timelines and communicate updates to customers, ensuring clarity on lead times and delivery commitments.
• Provide customer feedback to internal teams to drive process improvements and enhance overall customer experience.

Qualifications :

Competencies :

Shaw Benefits Include :

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.