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Director of Operations

Director of Operations

DLM ProfessionalHyattsville, MD, US
11 days ago
Job type
  • Full-time
Job description

Director of Operations – Cold Storage & Ice Cream Distribution

About the Role We're looking for a dynamic and results-driven Operations Manager to lead the day-to-day operations of our cold storage facility and mobile ice cream cash-and-carry business. This is a roll-up-your-sleeves leadership role for someone who thrives on structure, service, and scalability. You'll work closely with team members and clients alike—walking the floor, solving real-time challenges, and driving long-term strategic growth.

What You'll Do You'll be the operational nerve center of the business, responsible for :

  • Operational Excellence
  • Conduct daily team check-ins and facility walkthroughs to uphold safety, cleanliness, and functionality standards
  • Oversee key projects and continuously optimize processes across all departments
  • Leadership & Culture
  • Foster a respectful, hard-working, family-oriented workplace
  • Model integrity, accountability, and trust across the organization
  • Client Relationship Management
  • Build and nurture strong relationships with cold storage renters and partners
  • Listen actively, respond quickly, and create value through proactive communication
  • Inventory Oversight
  • Evaluate, improve, and modernize inventory tracking systems
  • Drive efficiency and accuracy in stock management and reporting
  • Ice Cream Operations
  • Manage product availability, mobile distribution, and cash-and-carry channels
  • Develop strategies for market expansion, customer retention, and operational excellence
  • Redundancy & Resilience
  • Identify mission-critical roles and implement cross-training and succession plans
  • Build organizational strength that lasts
  • Facility Maintenance
  • Partner with leadership to ensure proactive maintenance and facility compliance
  • Oversee safety standards and equipment performance
  • Team Development
  • Mentor staff, set clear expectations, and align roles with business goals
  • Drive performance and empower individual growth
  • Strategic Execution
  • Collaborate on budgeting, KPI tracking, and long-term planning initiatives
  • Oversee financial documentation including AR, AP, and P&L statements
  • Champion new initiatives to expand and refine the ice cream and cold storage segments

What We're Looking For

  • Proven success in an operational leadership role, ideally in logistics, warehouse, or cold storage ? Strategic thinker with a systems mindset and a drive for continuous improvement ? Hands-on leader with strong communication and team-building skills ? Experienced in inventory systems, facility operations, and vendor management ? Confident juggling priorities from performance targets to customer service ? Tech-savvy, with a working knowledge of financial and inventory platforms ? Passionate about the details and committed to building scalable operations

    • Bonus Points For

  • Experience in freezer or cold storage facilities
  • Familiarity with OSHA and warehouse safety standards
  • Background in mobile retail, distribution, or cash-and-carry
  • Bilingual fluency (English / Spanish)
  • Residing within a commutable distance
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    Director Of Operation • Hyattsville, MD, US