Office Service Associate

Job Description

Job Description

Job Overview :

The Office Services Associate provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail / shipping operations, reprographic, Copy and print, hospitality, and general office / facilities work based on operational needs to provide a top-tier customer experience.

Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Main Functions :

Facilities & Workplace Operations

1) Serve as the go-to support for day-to-day office and facilities needs, including light maintenance and coordination with vendors and building management.

2) Ensure common areas are clean, stocked, and organized (pantries, conference rooms, supply areas, etc.).

3) Assist with desk moves, office setups, and workstation ergonomics.

Mailroom and Reprographic Services

1) Manage inbound and outbound mail and packages, reprographic / copy and print.

2) Coordinate with couriers and delivery services to ensure timely and secure handling.

3) Maintain logs and systems for tracking deliveries.

Reception & Front Desk Coverage

1) Greet and direct visitors and clients with professionalism and warmth.

2) Handle incoming calls and messages as needed.

3) Maintain a polished and welcoming front desk area.

Catering & Hospitality

1) Set up and break down daily catering services, meetings, and special events.

2) Liaise with catering vendors and ensure timely, high-quality food service.

3) Manage lunch pickup logistics and occasional offsite orders for meetings or teams.

Workplace Experience

1) Support a high-touch, white-glove service culture across the office.

2) Anticipate employee and guest needs to create a seamless and comfortable environment.

3) Partner with People / HR and Events teams to support on-site events and initiatives.

Qualifications and Education Requirements :

• 2+ years of relevant experience in workplace operations, hospitality, facilities, or office management.
• Excellent communication and interpersonal skills.
• Strong multitasking abilities and a calm demeanor under pressure.
• High level of professionalism, discretion, and confidentiality.
• Tech-savvy with proficiency in tools like Microsoft Office and workplace management platforms (Zoom, Mattermost, etc.)
• Ability to lift up to 30 lbs and be on your feet for extended periods when needed.

Travel : None or Negligible

Other Duties :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range

$18—$18 USD

WHAT WE OFFER

Note : Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours / week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and / or any other status protected by applicable law.

Colorado only : We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below : Data Privacy Statement

Acknowledgement Section : By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.