Talent.com
Account Director, Client ExperienceRemote - United States

Account Director, Client ExperienceRemote - United States

Power DigitalMission Viejo, CA, US
18 hours ago
Job type
  • Full-time
Job description

Account Director, Client Services

We are a tech-enabled growth firmat the intersection of marketing, consulting & data intelligenceigniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the worldwith a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what's possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including : SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&Aputting marketers in a strategic seat at the tableand providing value in unparalleled ways.

Managing billions in media, our dynamic teamof consultative marketers, creatives, analysts and technologistschallenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

We support remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.

A day in the life :

  • As an Account Director, you'll be responsible for working with clients in the B2B, Lead Generation, eCommerce, Omni-Channel, or Fashion space. A successful candidate will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. Through a deep understanding of the client's business, the Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Account Director will lead cross-functional account teams of highly-talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, this individual will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented marketing campaigns

Responsibilities :

  • Client-centric Communication : Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
  • Marketing Strategy : Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client's product, audience and media
  • Data-driven Insights : Leverages data and analytics, such as first-party data tools like Google Analytics and Shopify, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
  • Measurement Frameworks : Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
  • Team Coaching and Development : Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
  • Client Retention : Leads the contract renewal strategy, presentation and proposal development alongside the Account Manager to extend client partnerships; Reviews and analyzes client contracts on a regular basis to ensure goals are on target
  • Service Expansions : Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships
  • Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
  • Employ AI technologies to enhance and optimize business processes
  • Utilize and leverage Power Digital's Nova ecosystem as it relates to your department
  • Role Requirements :

  • Bachelor's Degree in Marketing, Communication or related discipline
  • 8+ years cross-channel digital marketing experience, including : strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
  • Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
  • Extensive CRM or Marketing Operations platform experience required (e.g., Salesforce, Shopify, Hubspot)
  • Experience speaking to business-level metrics such as LTV : CAC, MER, etc.
  • Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
  • Ability to quickly build rapport and develop relationships with executive-level points of contact
  • Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
  • Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
  • Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth
  • Key Performance Indicators (KPIs) :

  • Account Team Retention Rate
  • Net Revenue Retention
  • Quarterly Service Expansion Quota
  • Most Important Things (MITs) :

  • Team Coaching and Development
  • Marketing Strategy, Development and Execution
  • Client Retention and Client Revenue Growth
  • Benefits & Perks :

  • Base salary + commission opportunities
  • Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
  • 401(k) plan - 4% employer contribution matching
  • Unlimited Time Off available on day one
  • Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
  • Fully flex work environment : full-remote, in-office, or hybrid
  • A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
  • Employee Assistance Program (EAP)
  • 12 observed United States national holidays + 2 mental health recharge days per year
  • Unlimited opportunities for growth & leadership within a rapidly growing firm
  • Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
  • Quarterly awards including prize money and recognition for outstanding performance
  • Opportunities to be involved in company DEI initiatives
  • Power Digital's people and culture are at the core of our success, which is why diversity in our team's backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

    Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https : / / powerdigitalmarketing.com / company / careers / If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at recruiting@powerdigital.com before

    Create a job alert for this search

    Director Client • Mission Viejo, CA, US

    Related jobs
    • Promoted
    Account Director, Group Sales Midwest and Incentive Market - Waldorf Astoria Monarch Beach Resort and Club

    Account Director, Group Sales Midwest and Incentive Market - Waldorf Astoria Monarch Beach Resort and Club

    HiltonDana Point, CA, US
    Full-time
    Join us in Orange County, California and live in one of the nation's top vacation destinations with year-round sunshine, picturesque beaches, premiere attractions and a lively dining and arts scene...Show moreLast updated: 2 days ago
    • Promoted
    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    DynataSan Clemente, CA, US
    Full-time
    Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...Show moreLast updated: 2 days ago
    • Promoted
    Executive Director, Revenue Cycle

    Executive Director, Revenue Cycle

    Rokos GroupOrange County, CA, US
    Full-time
    Executive Director, Revenue Cycle.UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County.As the region's leadi...Show moreLast updated: 1 day ago
    • Promoted
    Director of Admissions

    Director of Admissions

    UEI CollegeOceanside, CA, US
    Full-time
    Working at our employee-owned company is more than just a great career - it’s an investment in yourself.Our mission is to drive personal and community transformation by empowering students to...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Account Director, Financial Institutions (EMEA)

    Account Director, Financial Institutions (EMEA)

    TRM LabsMission Viejo, CA, US
    Full-time
    Account Director, Financial Institutions - APAC.Join us in building the future of finance.Position : Account Director, Financial Institutions - APAC. TRM Labs delivers blockchain intelligence to dete...Show moreLast updated: 18 hours ago
    • Promoted
    Director of Sales, Transient - Waldorf Astoria Monarch Beach Resort

    Director of Sales, Transient - Waldorf Astoria Monarch Beach Resort

    HiltonDana Point, CA, US
    Full-time
    Waldorf Astoria Monarch Beach Resort.Transient strategy in partnership with Revenue management and Marketing.They work with their team to solicit new FIT business, while maintaining relationships w...Show moreLast updated: 2 days ago
    • Promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion EdgeDana Point, CA, US
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show moreLast updated: 2 days ago
    • Promoted
    Fully Remote Survey Participant

    Fully Remote Survey Participant

    Prime InsightsSan Clemente, CA, US
    Remote
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 2 days ago
    • Promoted
    Executive Director, Advanced Practice Providers (UCI Health)

    Executive Director, Advanced Practice Providers (UCI Health)

    University of California - IrvineOrange, CA, United States
    Full-time
    Association of American Universities and is ranked among the nation's top 10 public universities by U.The campus has produced five Nobel laureates and is known for its academic achievement, premier...Show moreLast updated: 14 days ago
    • Promoted
    Remote Opportunity - Explore Side Hustles & Earn Extra Income

    Remote Opportunity - Explore Side Hustles & Earn Extra Income

    Finance BuzzCapistrano Beach, California, US
    Remote
    Temporary
    FinanceBuzz is looking for everyday people to test-drive some of the most popular online money-making methods.This remote opportunity lets you earn extra income while reviewing real, flexible side ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Senior Director Access Experience TeamRemote, United States

    Senior Director Access Experience TeamRemote, United States

    Precision MedicineRiverside, CA, US
    Full-time
    Senior Director Access Experience Team.Precision AQ - Market Access Marketing, is the top payer marketing agency in the country. We partner with global pharmaceutical and life sciences companies who...Show moreLast updated: 18 hours ago
    • Promoted
    Remote Opinion Contributor

    Remote Opinion Contributor

    Prime InsightsDana Point, CA, US
    Remote
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 2 days ago
    • Promoted
    Assistant Director

    Assistant Director

    WSH Management, Inc.San Clemente, CA, US
    Full-time
    WSH Management is currently recruiting for an a.Assistant Manager for our 76 unit affordable apartment complex at Cotton's Point in San Clemente. With over 20 years of experience in property managem...Show moreLast updated: 1 day ago
    • Promoted
    Residency Program Director - Psychiatry - Physician - Mount Sinai South Nassau - Oceanside, NY

    Residency Program Director - Psychiatry - Physician - Mount Sinai South Nassau - Oceanside, NY

    Mount Sinai Health SystemOceanside, US
    Full-time
    Icahn School of Medicine at Mount Sinai (ISMMS) seeks an inaugural Program Director for its Psychiatry residency program located primarily at the Mount Sinai South Nassau (MSSN) in Oceanside, NY!.T...Show moreLast updated: 30+ days ago
    • Promoted
    Account Director

    Account Director

    MediaflyAnaheim, CA, US
    Full-time
    At Mediafly, we help the world's top revenue teams work smarter and achieve measurable impact.Our platform brings together sales enablement, content, and performance insights so sellers have the co...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Account Director

    Account Director

    Morning ConsultMurrieta, CA, US
    Full-time
    Flexible Business Development / Full-time / Remote.Morning Consult is a global decision intelligence company changing how modern leaders make smarter, faster, better decisions.The company pairs its...Show moreLast updated: 18 hours ago
    • Promoted
    Strategic Account Director (US)

    Strategic Account Director (US)

    Science ExchangeAnaheim, CA, US
    Full-time
    Science Exchange is on a high-growth trajectory and looking for a Strategic Account Director with 5-8+ years of experience in Enterprise SaaS account management, procurement tech solutions, and the...Show moreLast updated: 1 day ago
    • Promoted
    Commercial Lines Account Manager - Hybrid / Remote - Hawthorne, CA

    Commercial Lines Account Manager - Hybrid / Remote - Hawthorne, CA

    Insurance ReliefFontana, CA, US
    Remote
    Full-time
    Commercial Lines Account Manager - Hybrid / Remote - Hawthorne, CA.An established independent insurance brokerage is searching for a Commercial Lines Account Manager to join their team! This agency h...Show moreLast updated: 3 days ago