Communications Director

Position Objective.

Performs responsible supervisory and administrative functions.

Supervision Received.

Works under general supervision of the Operations Captain.

Supervision Exercised :

The Director of Communications oversees the operations of the Communications Center under general supervision of the Operations Captain. The Duties include managing communication and dispatch functions for receiving and processing emergency and non-emergency assistance requests and dispatching to the appropriate Police, Fire, Medical, and other personnel; supervising and training Emergency Communications Center Staff, maintaining communication and information systems; developing protocols; and coordinating with other emergency services and departments.

Duties / Responsibilities

1. Plans, prioritizes, assigns, supervises, reviews, and participates in the work of Communications Center Staff, responsible for the daily operations and activities for the Communications Center.

2. Participates in selecting staff, provides or coordinates staff trainings, conducts quality assurance reviews of calls and dispatches, works with employees to correct deficiencies

3 . Participates in preparing and managing the Communications center budget, submits budget recommendations. monitors expenditures.

4. Schedules staff to maintain levels and adequate coverage while allowing for time off, manages all time off requests, approves overtime.

5. Participates in developing policies, processes, procedures, operation manuals, and systems; monitors work activities to ensure compliance with established policies and procedures; makes recommendations for changes and improvements to existing standards and guidelines.

6. Assures adherence to Stat requirements as a 911 Public Safety Answer Point (PSAP).

7. Monitors the Terminal Agency Coordinator (TAC); monitors the contact person required by the Federal Bureau of Investigations (FBI) for agencies with access to the Tennessee Information Enforcement System (TIES), National Crime Information Center (NCIC) and National Law Enforcement Telecommunications Systems (NLETS) serves as Sheriff's Office expert in policy and procedures and is responsible for ensuring agency compliance with FBI, NCIC, and NLETS policy and regulations; monitors NCIC training and testing for emergency communications personnel; monitors NCIC entry and validation of sex offenders.

8. Represents the Sheriff's Office as pertains to Local Agency Security Officer (LASO); the FBI's Criminal Justice Information Center (CJIS); and in all matters about information security; disseminates information security alerts; maintains information security documentation.

9. Maintains Emergency Communications Center records and reports and prepares information subpoenaed for court as necessary.

10. Represents the Sheriff's Office in matters related to operational readiness of equipment related to the 911 emergency telephone system, radio systems, and computer-aided dispatch (CAD) system

11. Administers information systems integration and implementation of hardware and software of the Sheriff's Office in collaboration with the 911 District.

12. Performs essential functions of Communications Dispatcher when necessary.

13. Performs other duties as assigned.

MINIMUM QUALIFICATIONS :

• Must be at least 21 years of age and bendable.
• Must be a citizen of the United States.
• Must be a high school graduate or equivalent for Classified Employees
• Must not have been convicted of a felony or a misdemeanor involving "moral turpitude" as the term is defined by law and not have been released or discharged under any other than honorable conditions from any of the Armed Forces of the United States.
• Six (6) years of emergency communications experience.Two (2) years of emergency communications supervisory experience preferred.
• Must possess NCIC certification or obtain certification within six (6) months of hire.
• Must possess a basic emergency communications dispatcher certification through the Association of Public-Safety Communications Officials (APCO), National Emergency Number Association (NENA), or similar organization or obtain certification within six (6} months of hire.
• Must possess an emergency communications supervisor certification through APCO, NENA, or similar organization or obtain certification within 18 months of hire.
• Must possess a State of Tennessee driver's license. Out-of-state candidates must obtain a State of Tennessee driver's license within the timeframe specified by state law.
• Must successfully pass pre-employment and post-offer testing, including a background investigation, drug screen, and psychological examination. Failure to pass these will result in revocation of the employment offer.
• Must be free of all latent or apparent mental disorders as verified by a qualified professional.
• Must have a good moral character as determined by investigation.

All employees shall also meet all minimum standards set forth by the Sheriff of Anderson County and the Anderson County Civil Service Policies and Procedures, and, if applicable, the Tennessee Peace Officers Standards and Training Commission Rules and Regulations or other standards set forth by the Tennessee Code Annotated.

KNOWLEDGE, SKILLS & ABILITIES :

Knowledge :

Skills :

Abilities :

EQUIPMENT USED :

Computers, phone, court security monitoring, CAD programming, printer, copier, mapping software, paging software, radio headset, communication radio.

ADDITIONAL WORKING CONDITIONS :

COUNTY OFFERED BENEFITS.

FREE Life Insurance

Medical / Behavioral / Prescription

Accident

Sick

Anderson County Government is an equal opportunity employer. Is it the policy of Anderson County to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, statues with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.