Reservation Sales Agent

Description

Marcus Hotels & Resorts is looking for a Reservations Sales Agent to join our Marcus Reservation Sales and Customer Care team (MR3C). This role offers the flexibility of working remotely to support a dynamic portfolio that includes our independent hotels, restaurants, golf courses, and spas across the country. As a Reservations Sales Agent, you’ll be the first point of contact for our guests and guide them through reservations, changes, and cancellations across multiple properties. With every interaction, you’ll listen attentively, uncover guest needs, and use your sales expertise to match them with the perfect experience. You will create memorable first impressions, maximize revenue opportunities, and deliver service that goes above and beyond.

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

What you will be doing :

• Actively listen and engage with each guest to determine their needs and provide tailored solutions.
• Input, modify, and manage all reservations, cancellations, and changes into the property management system with accuracy and in a timely manner for multiple properties.
• Understand, discuss, and sell room accommodations to match guest preferences and expectations while maintaining up-to-date knowledge of property features, packages, promotions, and local area offerings.
• Personalize calls by identifying repeat guests, recognizing preferences, and building guest loyalty.
• Communicate special room requirements and obtain complete guest needs to ensure accurate and satisfying arrangements.
• Utilize sales strategies to maximize room rates, promote and book additional services including spa and salon appointments, golf tee times, dining reservations, and guest experience offerings to enhance overall revenue while maintaining guest satisfaction.
• Collaborate with hotel teams (Front Desks, Sales, Marketing, Food & Beverage) to ensure seamless guest experiences.
• Other duties as assigned.

What we are looking for :

What’s in it for you?

Pay Estimate : Starting at $14

Note : This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Marcus Hotels & Resorts is an equal opportunity employer.