Contract Sales Representative

Contract Sales Representative

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

As a Contract Sales Representative (CSR) you will be responsible for maximizing the closed sale value for all contract renewals, new business, and warranty opportunities. You will coordinate and maintain the business pipeline in partnership with District Service Managers (DSM). You will also deliver service agreement quotes and communicate the value proposition of the service offerings.

In this role, you will set the price, confirm the inventory coverage, and review terms and conditions while ensuring the service agreement meets profitability targets. As a CSR you will utilize objection handling techniques and sales tactics for contract revenue generation.

You are responsible for communicating the status of your pipeline, escalating obstacles to management, delivering quotes on time, and proactively following up with Customers until the sale is closed. As a CSR you should also identify opportunities to improve the sales process and participate in Kaizen and / or problem-solving events.

This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 2 days per week.

What You'll Do As A Contract Sales Representative

Sales Responsibilities :

• Responsible for reviewing expired agreements and evaluating upsell opportunities
• Partner with DSM to define the pricing strategy for the renewal, warranty, and new business opportunities
• Contact the Customer with a consultative approach to identify their needs
• Coordinate the sales process with key business stakeholders including service management, field service technicians, and sales account managers
• Deliver quotes to the Customer up to four months in advance of expiry
• Routine follow up with the Customer to obtain purchase order, overcome objections, and escalate price negotiations to field leadership to ensure Customer retention
• Evaluate terms and conditions change requests and ensure legal approval
• Update service agreement pipeline status throughout the sales process in the CRM, including retention chance, primary contact(s) and most recent communication with Customer
• Code and evaluate losses
• Meet sales performance metrics for on time renewals, warranty conversions, pricing targets, and new business quota

Continuous Improvement :

The Experience, Skills And Abilities Needed

Required :

Preferred :

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer :