Outreach Case Manager-Petaluma

Job Details

Job Location

Petaluma Office - Petaluma, CA

Position Type

Full Time

Education Level

High School

Salary Range

$27.26 - $27.26 Hourly

Travel Percentage

Road Warrior

Job Shift

Day

Job Category

Nonprofit - Social Services

Description

Position : Outreach Case Manager

Location : Petaluma

Reports to : Program Manager

Type : Full Time, Non-Exempt (Day Shift)

Compensation : $27.26 / Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership - meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

POSITION OVERVIEW

HomeFirst Petaluma Outreach Team's purpose is to connect street and encampment homeless individuals to permanent housing and address immediate safety concerns such as connection to emergency shelter. These caseloads include targeted subpopulations of people experiencing chronic homelessness, people benefitting from housing problem solving techniques, and people who need support with the final stages of pre and post-housing.Outreach Case Managers carry dedicated caseloads guided by the Petaluma By-Name-List and the county-wide Coordinated Entry System (CES) By-Name-List and processes. In addition, program staff spend limited time each week conducting "general" outreach at consistent locations and on an adhoc basis responding to calls. The Petaluma Outreach Team consists of two sub-teams, a program coordinator and director.The Outreach Case Manager is accountable to contract caseload utilization

and permanent housing outcomes, documentation and policy compliance,and maintaining effective partnerships in the community.

REPORTING RELATIONSHIPS

The position reports to the Program Manager.

PRIMARY RESPONSIBILITIES

Direct Services (70%)

• Provide street and encampment-based case management to unhoused participants throughout the City of Petaluma.
• Effectively guides case load participants through the system of care to permanent housing outcomes.
• Provide linkage and coordinate services to community resources, including health care and shelter, vital documents and benefits applications, family reunification, Housing Problem Solving, etcetera.
• Utilizes best practices in homeless services including : Harm Reduction,Trauma-Informed Care, Motivational Interviewing, Crisis Prevention and Intervention, and Safety Planning.
• Facilitates provision of financial assistance and basic needs items as appropriate to ensure safety, relationship-building, and movement towardspermanent housing.
• Proactively advocates for participants and collaborates with community partners regarding supportive services.
• Conducts client intake, including full Coordinated Entry Assessment, as requested by participants and guided by Petaluma By-Name-List.
• Works with program participants to develop and implement an individual case management plan and provide support to help them achieve their housing and personal goals.
• Meets regularly with program participants at a frequency determined by the participants' needs.
• Provide transportation of participants to critical appointments, housing move-ins, shelter, and additional destinations.
• Limited outside of standard hours support expected when it would benefit participants or to complete resolution of emergency response that begins during standard hours.
• Assist with other duties as assigned.

Documentation (20%)

General (10%)

QUALITIES :

Skills and Abilities

Ability to walk long distances on rough terrain (such as trails, creek sides, and high-traffic areas.

General

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers' compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know

Qualifications

QUALIFICATIONS :

Knowledge and Experience

field preferred, not required.