Call Center Operations Manager

A company is looking for a Call Center Operations Manager.

Key Responsibilities

Lead implementation and planning for operational readiness

Oversee cross-functional coordination and stakeholder communication

Manage risk issues and provide post-implementation support

Required Qualifications

5+ years of project or program management experience in customer service or operations

Proven ability to collaborate and lead stakeholders across multiple departments

Experience in preparing teams for go-live, including training and process design

Strong skills in risk identification and mitigation for project success

PMP, PRINCE2, or similar certification preferred; experience with contact center technology is a plus