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IT Administrator

IT Administrator

Friedman Vartolo LLPStamford, CT, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

THE COMPANY

Friedman Vartolo LLP is a rapidly growing New York based real estate and default services law firm with 250+ employees across six states. The firm prides itself not solely on its superior legal product, but also on its innovative approach to business and problem solving. We offer a fresh, fast-paced energy, with a startup vibe.

THE POSITION

We are seeking an entry-level IT Administrator to provide day-to-day technical support to employees both virtually and onsite. This role will focus on resolving helpdesk tickets, assisting with user onboarding / offboarding, and supporting hardware, software, and IT systems. It's a great opportunity for someone who enjoys problem-solving and wants to grow their career in IT within a professional legal environment.

RESPONSIBILITIES

  • Serve as the first point of contact for IT support requests (Tier 1 and some Tier 2), managing and resolving tickets through the helpdesk system (JIRA).
  • Provide support for desktops, laptops, printers, copiers, and other office equipment.
  • Troubleshoot and resolve basic hardware and software issues (Windows, Office 365, VDI, etc.).
  • Assist with employee onboarding and offboarding, including laptop setup, software installation, account creation, and workstation configuration.
  • Provide end-user guidance and orientation on IT systems, tools, and security best practices.
  • Maintain accurate IT documentation, including knowledge base articles (Confluence).
  • Manage IT assets, including laptops, monitors, and peripherals, ensuring accurate tracking and lifecycle management.
  • Coordinate equipment recycling (e-cycle) and assist with upgrade / replacement cycles.
  • Proactively check in with employees to ensure technology is meeting their needs.

EXPECTATIONS

  • Strong communication and interpersonal skills with the ability to support staff at all levels.
  • Excellent troubleshooting, problem-solving, and analytical abilities.
  • Ability to prioritize tasks, work independently, and collaborate within a team.
  • Customer service mindset with a positive, "can-do" attitude.
  • Eagerness to learn and grow in an IT support role.

    • REQUIREMENTS

  • A degree in Information Technology, Computer Science, or related field (or equivalent practical experience)
  • Strong knowledge of Windows Environment (Office 365, Microsoft Office Suite, Windows 10, 11 Business)
  • Familiar with basic computer hardware, printers, applications
  • Some Helpdesk experience (6 - 12 months preferred but not required)

    • PREFERRED

  • Task Automation
  • Azure (Azure Connect, Azure Cloud, Azure ADD)
  • VDI & Virtual System Management

    • COMPENSATION / BENEFITS

    We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym / fitness membership reimbursement.

    ADA COMPLIANCE

    Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at recruitment@friedmanvartolo.com to request an accommodations.

    LOCATION

    This position is located in our Stamford, CT office.

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    It Administrator • Stamford, CT, US