Business Operations Manager

Business Operations Manager

This individual is responsible for working with respective work stream Director and / or Managing Principal to provide financial and operational leadership support to all aspects of the business. This role will ensure that administrative and operational functions are provided to the respective teams in an efficient and effective manner. In addition, he / she will be responsible for service delivery through management, provide oversight for operations functions and staff throughout the sub-region, and will work closely with the Director in supporting functions to implement strategic initiatives. As an operations manager, this individual will ensure there is sufficient front office support and act as a steward for operational excellence initiatives.

Key Responsibilities :

• Creatively solve problems to ensure appropriate accountability is maintained with respective workstreams and are operating in an efficient and effective manner
• Assist in all aspects of facilities management for the respective markets, including procurement and assisting Director with Asset Management Program (oversee tracking and reporting of capital assets)
• Provide informal leadership, mentoring and supervision to the staff
• Organize, assist, oversee and lead internal meetings and events, including the development of the agenda and schedules
• Foster coordination and communication with the leadership team to develop and implement an annual plan for developing a high quality, collaborative work environment
• Develop and support the Director with the development of annual business plans, budgets and forecasts, operations plan, stating priorities, timelines and responsibilities
• Ensure compliance with corporate standards and internal company processes and systems are in place
• Collaborate with counterparts in other workstreams in order to learn and utilize best operational practices and offer innovation to the market
• Spearhead training programs for employees and coordinate appropriately
• Review monthly and annually operating reports; coordinate with Finance in the preparation of forecasts, budgets, etc. which includes preparing monthly reports, assessing variances and performance to plan for the region and individual business lines
• Work collaboratively with the Director with recruiting efforts as well as work with HR to ensure company policies and practices are adhered to
• Implement programs to ensure that Cushman & Wakefield is recognized as an industry leader as well as a best place to work
• Collaborate in the development of strategic planning with the leadership team and develop short- and long-range operating objectives, policies and programs
• Ensure overall achievement of budgeted financial targets and other standards set forth in approved business plans for the combined businesses / accounts
• Ensuring consistent delivery of services by maintaining playbooks and communicating new process clearly

Job Requirements :

Minimum Requirements :

Physical Requirements :

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation for the position is $114,750.00 - $135,000.00. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.