Customer Service Rep

Job Description

Job Description

Now Hiring : Customer Service Representative

Full-Time | Competitive Pay Starting at $17.00+ (Based on Experience)

Location : 3066 E Washington Ave. Madison, WI 53704

Are you dependable, motivated, and ready to grow your career with a respected company? Join LoanMax Title Loans , one of the nation’s most established and trusted title loan providers.

About the Role :

As a Customer Service Representative , you will be the face of our business — providing fast, friendly, and efficient service to customers. Your role will include :

Assisting new and existing customers with loan inquiries

Evaluating vehicles for loan eligibility

Managing customer accounts, payments, and account follow-ups

Performing data entry and administrative tasks

Making courtesy calls to ensure customer satisfaction

Maintaining a professional and positive customer experience

What We Offer :

Competitive hourly pay – Starting at $17.00+ , based on experience

Full-time schedule – Monday to Friday with rotating Saturdays

Never work Sundays – Guaranteed day off every week

Paid holidays and vacation

Comprehensive on-the-job training – No prior finance experience needed

Career growth opportunities – We promote from within

Job Requirements : General :

Must be able to work full-time

Strong communication and customer service skills

Detail-oriented with a positive attitude

Team player who thrives in a fast-paced environment

Education :

High School Diploma or GED required

Work Experience :

Prior customer service experience preferred

Basic computer proficiency and data entry skills

Personal Traits :

We're looking for individuals who are :

Honest, dependable, and motivated

Committed to delivering exceptional service

Searching for a long-term career opportunity

Professional in appearance and conduct

About LoanMax Title Loans :

Since 1990, LoanMax Title Loans and its affiliated companies have grown to nearly 1,000 locations in over 20 states. Our mission is simple : provide short-term loans through a fast, honest, and hassle-free process — all while delivering best-in-class customer service.

We believe in transparency, integrity, and treating customers with the respect they deserve. Our Customer Service Representatives are the heart of our company — and we’re proud to support their success every step of the way.

Additional Requirements :

Must pass a background screening, including credit and criminal history

Ready to Build Your Future?

Apply today and become part of a team that values integrity, growth, and outstanding service.