Customer Service Representative (Insurance) - Champaign, IL

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt :

Hourly

Job Description :

Join America’s most trusted brand with over 100 years of service.

Why Choose AAA The Auto Club Group (ACG)

ACG offers excellent and comprehensive benefits packages :

Medical, dental and vision benefits

401k Match

Paid parental leave and adoption assistance

Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

Paid volunteer day annually

Tuition assistance program, professional certification reimbursement program and other professional development opportunities

AAA Membership

Discounts, perks, and rewards and much more

A DAY IN THE LIFE of a Field Insurance Service Representative

The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.

Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)

Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale

Take insurance payments (initial, installment, lapse, or reinstatement)

Respond to customers’ insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products

Refer to agent when appropriate

Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member’s policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures

Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable

Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines

Participate in a team environment to promote customer satisfaction and consistent service following the customer service model

Receive and resolve member / customer complaints and seeks assistance from management in complaint resolution as necessary

Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities

Fulfill, maintain and service insurance policies

Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification

Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations

Verify new business applications

Refer relevant members / insureds to other lines of business (i.e. Travel and Life)

Process insurance and membership payments

Update electronic member information

Maintain filing systems and provide other general Agency support

HOW WE REWARD OUR EMPLOYEES

Starting hourly wage of $23.00 - $25.50 per hour, based on experience

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications :

A Current Property & Casualty Insurance license

Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and / or servicing Auto Club Group Membership products.

Successful completion of Customer Service, Insurance and Membership training within 6 months of hire

Education :

High School Diploma or equivalent

Work Experience :

Provide a high level of customer-focused service

Service insurance policies and processing applications, renewals, and amendments

Respond to billing and coverage questions

Process monetary transactions; Taking payments

Promote the sales of insurance products and services using established guidelines

Present complex information in a clear and concise manner

Knowledge and Skills :

Analyze member / potential customer insurance needs and determine appropriate levels of coverage

Prepare appropriate rate quotations

Organize, plan and promote the sale of ACG insurance and membership products and services

Perform outbound service calls

Maintain accurate records

Insurance terminology

General insurance regulations

Underwriting procedures

Sales regulatory and compliance guidelines

Insurance Systems and / or membership systems (e.g., PPS, POS, IMS, IPM)

Work effectively in a team environment

Work independently, with minimal supervision

Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

Proficient in using Microsoft Office products

Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)

Perform mathematical calculations to accurately perform monetary transactions

Work under pressure in a high volume, fast paced customer service environment

Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services

Work Environment

Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.

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Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note :

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.