ASSISTANT GENERAL MANAGER

Job Summary

The Assistant General Manager (AGM) plays a vital leadership role in ensuring operational excellence across multiple departments, with a strong focus on reception services, hospitality, team coordination, payroll oversight, events management, catering & pantry services, budgeting, and staff engagement. This role supports the General Manager in driving guest and client satisfaction, team efficiency, and financial performance.

Key Responsibilities :

Guest Services & Food & Beverage Management

• Supervise and oversee the hospitality team to ensure a warm, professional, and efficient guest experience.
• Implement and monitor service standards and SOPs to ensure all client standards and expectations are met.
• Manage scheduling, training, and front desk support to ensure coverage is fulfilled for each shift.
• Ensure alignment with brand standards in service delivery, cleanliness, and comfort.
• Assist GM with all recruitment opportunities such as job postings, resume review, interview scheduling, training and onboarding.
• Maintain and organize designated pantry areas. Perform quality checks throughout the day to ensure all fruit and perishables are fresh, pantries are stocked and replenished to brand standard.
• Brings innovation into current pantries and focuses on marketing special promotions within employee pantries.
• Works closely with pantry team to ensure all client expectations are met.
• Ensures compliance with proper sanitation and cleaning standards.
• Operates within the budget and identifies new ways to improve the business.
• Managing and maintaining strong vendor relationships.
• Follow client expectations and communicate with manager on any pantry requests or needs.
• Trouble shoot any issues and reach out to technicians if service is necessary.

Payroll & Administrative Oversight

Events Management

Budgeting and Financial Monitoring

Team Development & Culture

Key Qualifications :

Flik is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.