Operations Associate

Operations Associate

In 2023 Assort Health became the first voice AI to answer phone calls for patients. Assort's vision is to make exceptional healthcare accessible anytime, anywhere, for everyone. We are building the most trusted patient-facing multimodal AI agent with industry-leading safety, accuracy, and user experience.

To date, we've facilitated over 25 million patient interactions through navigated care and are experiencing rapid growth (millions in ARR every quarter, 6.1x growth since Q4 2024).

We're well-capitalized with 3x revenue growth since announcing our Series A. Backed by leading institutional investors like Quiet Capital, First Round, and Chemistry, as well as strategic angels, including the former CMO of Flatiron Health, a board director of Athena Health, and the founders of Infinitus, Mercury, Mammoth Biosciences, and PathAI.

Assort is led by Jon (Founder of Shimmer YC S21, 7 publications in healthcare AI, former UCSF med student, Stanford grad in top 3%) and Jeff (former Head of Product Engineering at Athelas / Commure, first engineer at Cameo, engineer at Facebook, Duke grad).

Join us! Build and scale Assort OS - designed to empower physicians and patients with a customizable fleet of genAI agents. Our platform transforms patient-facing interactions by automating operational tasks, enhancing patient engagement, and driving superior health outcomes.

We are seeking a detail-oriented and analytical Operations Associate to join our team and play a crucial role in reporting on the performance of our voice AI capabilities and managing our processes.

As our Operations Associate, you will be responsible for reviewing the performance of our voice AI agents for our customers. You will be identifying issues and trends and preparing comprehensive reports for both internal teams and clients. This role is critical in maintaining our service quality and driving continuous improvement in our operations.

You will have the opportunity to work closely with various departments, including customer service, quality assurance, and product development, to ensure that insights from call analysis are effectively utilized across the organization.

What You'll Do

Support customer onboarding and implementation processes by executing set-up tasks, documentation, and tracking progress against timelines.

Monitor and escalate customer issues or feedback to the appropriate internal teams, ensuring prompt follow-up and resolution.

Execute and document repeatable operational workflows to improve processes and maintain internal knowledge repositories.

Collaborate with the Operations Analyst team to conduct QA / QC checks and ensure data accuracy across tools and systems.

Prepare internal reports and summaries to support account management and strategic planning, under the guidance of a Director of AI Deployment & Success.

Collaborate with our engineering and product team to refine feature and performance criteria.

Gather and synthesize customer insights to identify opportunities for improvement in our technology / product offerings.

Proactively identify areas to improve product performance, reporting capabilities, and operational efficiency.

What We're Looking For

Bachelor's degree in Business Administration, Data Analytics, or related field

Able to work hours from 8AM PT - 7 PM PT

1-2 years of experience in product operations, quality assurance, or customer service environments

Strong analytical skills with the ability to interpret complex data and derive actionable insights

Incredibly disciplined and productive, able to maintain high output even when handling seemingly mundane tasks.

Excellent written and verbal communication skills

Excited to dive into data analysis tools (e.g., Omni, Excel, Google Sheets, SQL)

Detail-oriented with a keen eye for identifying patterns and anomalies in data

Ability to manage time effectively and meet daily reporting deadlines

Strong problem-solving skills and a proactive approach to addressing issues

Bonus Points

Experience with product management / operations or customer service metrics is preferred

Knowledge of healthcare industry terminology

Experience with low code / no code automation tools for process improvement / optimization efforts

Experience with project management / documentation tools like Notion

What Benefits Do We Offer?

Competitive pay and performance bonuses

Professional development opportunities and training budget

Flexible work hours and remote work options (post-onboarding)

We have published our operating principles "Raising the BAARS in Healthcare" on our blog - they describe how we work at Assort. They cover how we aim to run projects, spend time and make decisions. Specifically :

Back to basics

Accessibility for all

Always accountable

Relentless resilience

Ship fast, ship often