Manager, Account Management (bilingual Chinese)

Job Description

About Yami :

Founded in 2013, Yami’s mission is to bring the world closer for everyone to experience and enjoy. We make it easy to discover exciting flavors and trending products from Asia. Named Inc. Magazine’s fastest growing start-up on the ”Inc. 500 List.”, we’re committed to connecting people with authentic food, beauty, home, and wellness experiences through our e-commerce platform, iOS, and Android apps.

Benefits & Compensation :

401(k) matching

Health insurance

Vision insurance

$70K-98K / yr

Paid time off (PTO) : vacation, sick, and holidays

On-site gym and game rooms

Employee discount

Coffee and snacks

Job Summary :

Yami Marketplace is seeking an Account Management Manager to lead our Account Management team. As the Account Management Manager, you will be responsible for maintaining and enhancing relationships with our marketplace's key accounts. You will collaborate closely with various teams to ensure the success and satisfaction of customers / sellers. The ideal candidate will possess strong account management skills, exceptional communication abilities, and a dedication to driving business growth.

Job Responsibilities :

Seller Relationship Management : Cultivate enduring relationships with key accounts, serving as their primary point of contact and addressing their needs promptly.

Strategic Account Planning : Formulate and implement strategic plans in alignment with team objectives to realize growth targets for the team.

Cross-Functional Collaboration : Collaborate with internal teams such as BD, Marketing, Warehouse BSA, and Product development to provide integrated solutions and meet the needs effectively.

Account Growth and Retention : Identify opportunities for account expansion and upselling while ensuring compliance with updated regulations for overseas sellers. Proactively manage contract renewals and promptly address any regulatory issues to maintain strong client relationships and maximize account retention.

Team Leadership and Development : Lead by example in guiding, mentoring, and fortifying the Account Management team to navigate business challenges with flexibility and resilience. Cultivate an environment marked by excellence, seamless collaboration, and an unwavering commitment to continuous improvement.

Qualifications and Requirements :

Bachelor's degree in business administration, marketing, or related field. Master's degree preferred.

5+ years’ experience in account management, client services, or related roles, preferably in Asian e-commerce retail or technology industries.

Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals.

Analytical mindset with the ability to interpret data, identify trends, and develop actionable insights.

Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment. Flexibility to adapt to changing priorities and needs.

Excellent communication skills, both written and verbal, with the ability to effectively convey complex information and ideas.

Requirements

Bachelor's degree in business administration, marketing, or related field. Master's degree preferred. 5+ years’ experience in account management, client services, or related roles, preferably in Asian e-commerce retail or technology industries. Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals. Analytical mindset with the ability to interpret data, identify trends, and develop actionable insights. Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment. Flexibility to adapt to changing priorities and needs. Excellent communication skills, both written and verbal, with the ability to effectively convey complex information and ideas.