Dental Operations Manager

Dental Office Operational Manager

About Our Practice

Smiles of Winters is a patient-focused, privately owned dental practice that provides high-quality care in a friendly, professional environment. We are looking for an experienced Dental Office Manager to lead our front office team, support our doctors and hygienists, and ensure the practice runs smoothly day to day.

Key Responsibilities

Leadership & Operations

• Oversee daily front office operations, ensuring an efficient, welcoming patient experience
• Supervise, train, and schedule front office team members (reception, treatment coordinators, etc.)
• Develop, implement, and maintain office policies, systems, and workflows
• Coordinate with the clinical team to optimize provider schedules and production

Scheduling & Patient Experience

Manage and optimize the schedule to reduce no-shows and fill openings

Ensure patients are greeted warmly, checked in / out accurately, and handled professionally

Oversee confirmation, recall, and reactivation systems

Handle escalated patient concerns and resolve issues with tact and professionalism

Financial & Insurance Management

Oversee patient billing, collections, and payment arrangements

Review and submit insurance claims; follow up on outstanding claims and aging reports

Verify insurance benefits and ensure accurate financial presentations to patients

Monitor practice KPIs (production, collections, AR, case acceptance, hygiene reappointment, etc.) and report to the doctor / owner regularly

Compliance & Administration

Ensure compliance with HIPAA and OSHA regulations

Maintain accurate patient records and documentation

Coordinate with vendors, IT, and service providers as needed

Support hiring, onboarding, and performance reviews for front office team members

Qualifications

Required :

2–3+ years of experience in a dental office role (office manager, treatment coordinator, lead front desk, etc.)

Strong understanding of dental insurance, billing, and scheduling

Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, etc.)

Excellent communication, customer service, and problem-solving skills

Preferred :

Previous experience as a Dental Office Manager

Familiarity with [software your office uses]

Experience with multi-provider or multi-specialty practices

Key Skills & Attributes

Highly organized and detail-oriented

Confident leader who can coach, hold team members accountable, and maintain a positive culture

Comfortable discussing treatment plans, financial arrangements, and handling difficult conversations

Data-driven mindset with the ability to interpret and act on practice reports

Professional, calm, and solutions-focused under pressure

Compensation & Benefits

Competitive pay, commensurate with experience

[Health / dental / vision benefits, if applicable]

[Paid time off / holidays]

[401(k) or retirement plan, if applicable]

Professional development and training opportunities

Stable, supportive work environment with a strong focus on patient care

How to Apply

If you are an experienced dental professional who enjoys leading a team and improving systems, we’d love to hear from you.

Please submit your :

Resume

Brief cover letter outlining your dental office management experience

Salary expectations

to cindy@premierdentalconsulting.com with the subject line : “Dental Office Manager .

Skills : General Practice

Compensation :

$27-$35 / hour