Patient Service Specialist - Infectious Disease Clinic

Vanderbilt University Medical Center Job Opportunity

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization : CCC / ID Admin Staff

Job Summary : Provides service to patients before, during, or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers.

Position Hours : Monday - Friday, Days

Department Summary : The Vanderbilt Infectious Disease team provides treatment for serious illnesses caused by germs, complications from surgery or other sources. We also run two separate specialized clinics that work to prevent infectious illnesses : The Vanderbilt Travel Clinic provides vaccines for those planning for international travel, and our PrEP Clinic offers preventive medication to people at high risk of contracting HIV.

Key Responsibilities :

Proficiently performs all Associate Patient Service Specialist job responsibilities.

Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.

Manages registration and patient work queues.

Coordinates with patients and / or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.

Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.

Technical Capabilities :

Customer Service (Intermediate) : A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.

Patient Scheduling (Novice) : The ability to coordinate and schedule patient appointments, procedures, and other office visits with various computer systems in the hospital or clinic.

Patient Documentation (Novice) : The ability to receive and record patient information.

Medical Terminology & Documentation (Novice) : The ability to comprehend medical terminology.

Appointment & Procedural Scheduling (Fundamental Awareness) : The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities :

• Organizational Impact : Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving / Complexity of work : Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge : Applies knowledge of standards, established processes, and procedure that apply to your own job.
• Team Interaction : Provides guidance to entry level co-workers.

Core Capabilities :

Position Qualifications :

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE / Vets / Disabled.