Assistant Manager

Job Description

The Assistant Manager ensures that all Popeyes operational standards governing food preparation, service, sanitation, cleanliness, security, employee appearance and conduct are adhered to. This requires supervising employees to prepare high-quality food, to provide customers with courteous, efficient service in clean, well maintained surroundings. Two other important functions are soliciting customer feedback and resolving customer complaints. The Assistant Manager oversees shift procedures for opening, operating and closing restaurants.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Leads Crew Members and directs all daily operations of the restaurant in the absence of the General Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports.
• Motivates and coaches Crew Members, and assists in the training of new Crew Members.
• Excels in performing all Crew Member tasks including : runner / frontline coordinator, order taker / dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier.
• Works as a team player to support other employees in completing their tasks.
• May assist General Manager in day to day operations with tasks including scheduling, ordering, and team development.
• Ensures that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed.
• Ensures the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.
• May assist General Manager in recruiting, interviewing, and hiring of Crew Members.
• Maintains fast, accurate and outstanding service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
• Completes all other duties as assigned.

QUALIFICATIONS GUIDELINES :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION / EXPERIENCE :

ServSafe Certification and Department of Health Certification is required.

1-2 years of management experience in a QSR environment is required.

Job Types : Full-time, Part-time

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