Job Title
Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs. Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives. Deliver SMART customer service and ensure associates have the resources to do the same. Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas. Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations. Conduct external theft apprehensions and interviews in accordance with laws and company policy. Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings. Assist in internal investigations and provide evidence when needed. Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers. Provide feedback on audit / inspection findings and support efforts to minimize shrink and operational risk. Respond effectively to potentially violent situations, ensuring safety and composure. This role may be assigned additional duties and responsibilities in support of business needs.
Minimum Qualifications
Preferred Skills / Education
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. For information regarding our benefit programs and eligibility, please visit https : / / talent.lowes.com / us / en / benefits.
Asset Protection • Seaford, DE, US