Job Description
Job Description
▶︎ Job Details :
- Job Title : Eyewear Specialist
- Client : Japanese Retail Company
- Working Location : Santa Clara, CA
- Working style : On-site
- Employment Type : Full-time / Exempt
- Salary : $23-26 / h
▶︎ Position Overview :
Company is looking for enthusiastic and motivated individuals who are interested in becoming core members of our store at Valley Fair Mall in Santa Clara.
About Us : Founded in 2001, company is a Japan-based eyeglass retailer. Since its opening, the company has rapidly expanded to become a leader in the domestic eyewear industry, occupying over 20% of the Japanese eyeglass market. In two decades, company expanded internationally with over 800 stores in Japan, China, Taiwan, Hong Kong, and the Philippines.
▶︎ What will you do :
Ensure customer happiness with stellar customer service and demonstrate a high level of professionalismAddress customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectationsUnderstand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutionsEnsure speed, efficiency, and accuracy in creating eyewear productsFoster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team memberEye exam pre-testingActively participate in-store staff meetings to improve customer service, store operations, and sales goalsProvide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethicAdjust, fit, and assemble eyeglasses to suit each customer's unique preferencesBuild team commitment to high standards of service, exceed customer expectations, and lead by example.▶︎ Required Qualifications & Skills :
High school or equivalent (G.E.D) educationABO Certification preferredOne year of retail experienceAvailability to work a flexible schedule and the hours necessary to open and / or close the store, including nights, weekends, and holidays.Strong communication skills (verbal & written), including strong relationship-building skills.Ability to adjust priorities and manage time wisely in a fast-paced environmentAbility to be on your feet most of the day or moving on the sales floor or stock roomPowered by JazzHR
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