Guest Services Ambassador - Oculus Beer Garden

Guest Services Ambassador - Oculus Beer Garden

Founded in 2008, Legends operates divisions worldwide including Global Partnerships, Global Sales, Hospitality, Global Merchandise, Legends IQ, Attractions, Growth Enterprises offering clients a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. The venue is a roller rink and a small pop-up pub serving light bites, beer and wine. Located on the main floor of the iconic Oculus building at World Trade Center. The Oculus serves over 250,000 daily commuters- the Winter Whirl and Polar Pub is the ideal holiday pop up event in New York City.

The Guest Service Associate will be a dynamic, interactive role within the Winter Whirl with a specific focus on the guest experience and how the guest relates to the holiday experience. This position disseminates information, ticket options, oversees the distribution of rental roller skates and their return, assists in the guest flow of the roller rink operation.

Essential Functions :

• Greet guests and offer detailed pricing and ticket options
• Ensure all guests are informed on the waiver policy and communicate that each person skating is required to sign a safety waiver.
• Inform guests of events, closings, restrictions and any other information necessary to make informed buying decision
• Provide a high level of customer service by engaging guests, answering questions, resolving issues and providing service to ensure a great experience
• Retain learned knowledge and relay information accurately
• Present information in a concise, legible manner to our guests must be able to speak loudly and clearly with a commanding presence
• Issue and accept returns for roller skates while maintaining cleanliness of individual skates and the skate storage area.
• Responsible for operating a POS ticketing system, computing receipt totals and accurately deliver to guests
• Handle credit card transactions, make change and issue receipts to guests
• Performs other duties as necessary or required by management

Qualifications :

Compensation : $18 / hour

Seasonal, Part time

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.