Remote - IT Support Analyst (St Petersburg)

Provide first-level technical support to employees and clients via phone, chat, and ServiceNow.

Handle incidents and service requests related to :

o Password resets

o Software and system issues

o Network connectivity

o Change inquiries

o General IT questions

Troubleshoot hardware and software issues across :

o Microsoft Windows OS, macOS

o Desktops, laptops, printers, servers

o MS Office Suite, MS Exchange

o Vendor-specific platforms

Use remote access tools and admin applications to resolve issues.

Participate in data recovery operations and continuous improvement initiatives.

Follow knowledgebase articles and contribute to documentation updates.

Collaborate actively with team members and other departments via chat channels to prevent silos and promote transparency.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : https : / / insightglobal.com / workforce-privacy-policy / .

1+ years of experience in IT support or help desk environment.

Familiarity with ServiceNow or similar ticketing systems.

Strong troubleshooting skills and customer service orientation.

Ability to work independently and communicate effectively in a remote setting.

Experience with remote desktop tools and enterprise IT environments.

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